Yes to all

I booked a stay here in an emergency because my mother was undergoing surgery in a nearby hospital. Shortly after I booked the room (around 2 hours later) she declined surgery and went home and died. I asked to cancel the stay and provide a refund and was told there was a blanket “no refunds” policy, even though I had booked it literally only 2 hours previously. The complete heartlessness of policy application in a family emergency deserves a single star.

Nice one

The friendly staff and the location!

Hotel did not get cleaned once in our 3 nights stay, even the duvet cover does not feel /look clean from the get go, I’ll never use again!

Spacious room and clean

Clean room, easy check in

Very pleasant chap on reception and helpful, nice size room, good size shower too, all clean and nicely maintained, bed comfy and warm room, happily stay again

The room was perfect for an overnight stay, if a little dated.

Clean room and easy check-in.

We were on 4th floor and we have to carry our luggage and one friend have hip problem so very difficult for her. Pillows need changing as its clump and same with Duvet. Bathroom dont have towel on the floor to keep dry when bathing. The place is very accessible to transport I must say.

Great value for money

The photo showed on the website is totally different than actual property. Along with we have booked 2 double bedrooms wereas we were given 1 double bed and 1 single bedroom. Which is totally unacceptable and a scam to me. The washbasin was clogging alot while washing the face. Its not a property worth £65. Waste of money.

Clean room, easy check in, all basic amenities

Good value. Quiet

Great place to stay in a great part of London, easy to get into the city centre and walkable to Shepherd's Bush Market tube station. The room was good, not too much noise from the road outside and parking is secure and well priced. Easy check in and staff were great, will use again for sure.

It's was clean and it was close to bus stop

Good value for money and nice pub next door.

Good thank you

Conveniently next to some bus stops and a busy street. Small reception, budget friendly but small rooms. My double didnt look like the pictures and the bed was missing slats. The mattress was cheap and uncomfortable and the tv located in a far corner so difficult to watch - couple.of weird office style chairs also. Heating unable to be turned off and wallpaper / paint needing some maintenance. BUT for the price paid, it was ok for a night. Next door to a decent pub which does food etc. Would return if on my own and in West London.