The actual hotel is good and in a good position. A semi premium price paid though which perhaps was not worth doing. It would seem however though that the hotel has been forced to cut overheads by cutting the intended services due I presume to the hotel being on the periphery of the town centre and zero foot traffic from intended customers. The downstairs bar usually shut. The restaurant menu seemed to have no focus and an overmuch selection of somewhat strange bizarre offerings. Went up for a drink early evening early in our stay and searching for the sun , and passing 4 staff doing absolutely nothing ( no customers) we found ourselves out on the seated balcony area, took a seat on the outermost 10% of the seats that were in the sun. The walk presented some safety issues as 75% was paved but the outermost 25% of the walkway was gravelled and sat an inch or so lower than the paved area so that twice I stumbled into the 3ft -4ft high enclosing path surround. We sat for 10 mins as we presumed table service, and returned to the same 4 staff to get a drinks list ( there had been none at any of the many outside seats we passed), and asked the staff if it was table service and told No” . Returning to our seats and perusing the drinks list we found the bar list wasn’t sufficiently interesting to make a selection, and went back to order a Disarano and Advocat/ Lemonade. They dont stock it. Back our table looking for a gin that was familiar. No- forced to order 2 £9 unknown gins.

Stayed here before & loved it so we came back again Parking under the hotel is very convenient & the bar is lovely with great views Room was clean & homely & staff where friendly & helpful

Room was clean and spacious but everything else left a lot to be desired. Room was ice cold when we arrived (with an infant). I used the control panel in our room but after an hour the temperature was still the same - when I went to reception they informed me that the control panel did not work, and that it was centrally controlled, adding if we got too warm to ring reception to adjust - why not just fix the control panel(s)? Parking situation is horrendous, we couldn’t get a space in the underground car park and needed to park elsewhere. This delayed our check-in by approx 30 mins. As we’d been travelling all day we were very hungry and asked at check in regarding room service - we were told the kitchen was closed (this was 21:15 on a Saturday evening). Essentially the lack of parking meant we couldn’t eat. Breakfast (£20 per person) was below average. The advertised continental breakfast was essentially just cereal, no fruit or yogurt etc.

After a recent accident I required a room with walk in shower, the hotel was extremely helpful providing two bathrooms one walk in shower and the other a very large bathroom which could accommodate a wheelchair. As a stranger to Chester, found it very difficult to find the underground car park. Did mention this to the Receptionist on check out, the sign is so small it’s difficult to locate.

Great location for access to the City Centre and the Racecourse.

Great location Huge room Lovely bar

Lovely hotel, friendly staff would definitely recommend x

Good continental breakfast.A/C working well,staff on reception very helpful and courteous. Lovey couple of nights stay see you again in December .

Great customer service when checking in.

Asked for second bed and they did not do it. Also not enough towels provided for a family knowing we were coming.

View from room was great. Location outstanding. Breakfast was a rip off ( One glass of juice with additional chargeable and one choice for a continental breakfast). Parking £20 a night if you can get a space. Place in need of some TLC, it's seen better days since my last visit. A shame, so much potential but seems want to grab as much money from you as possible without reinvesting in the experience.

Everything good except the breakfast it was terrible

Great location for a central stay in chester

The room I paid for was not what I got

Perfect stay after a night out.

ok

So we turned up to a hotel which said parking available and there was none. The bathroom door was broken, the shower mat was black with mould, there were cigarette butts on the balcony , the bathroom stank like someone's had literally just taken a dump and the shower gels etc were empty. The view was ok though and the air conditioning worked.

Good but the room was cold tried adjusting temperature controls but nothing worked could only blow cold air out otherwise everything else was good 👍

Everything was fine with the parking

Clean and spacious room for time in the city, great choice for breakfast continental or full English