Friendly welcome Comfortable stay Property needs a bit of a face-lift tho

Very old and everything needs a makeover. The floor is on a serious slant and I would not go back.

Lovely staff at check-in, very friendly and welcoming. Hotel was everything it needed to be and room was well-stocked with little conveniences. A very pleasant stay and good location.

The area

Bed comfortable, clean ans fresh. Bathroom clean but dated and shower in desperate need of repair. Carpet needs deep clean , although room smelt clean and fresh. The carpet was covered in oldish stains. Dog friendly great. Staff nice. Friendly. Lively bar and night club. Didnt like going though bar to room. Breakfast advised at a cost on site but was told the chef had gone home and we told we couldn’t have full breakfast there so would have to to sister hotel down at the front or a small emergency few bits. Very disappointed. Great for channel Tunnel. 10 /15 minutes away.

Good for a price

Great, friendly welcome and really convenient for the gig we were going too! Little disappointed that they suddenly stopped serving food just when we went down which meant we had try and and find something last minute but other than that it was ideal for our needs. Also.... the fluffiest towels I have ever come across!!

Cheap place to stay for an early start

Room was good and bathroom Although Non smoking hotel was a smell of cigarette smoke .

Hotel was good. The only thing was the bathroom shower was clean but needed a small makeover The flooring was worn. The room itself was clean and needs an be bedding ok. It was cold and needed supplementary heading.

Very friendly staff.

Great staff and welcome. Seems to be going through a renovation. Very warm room with no air con but it is an old building with limited options.

We have stayed at the Portland for a few years now, among other places in Folkestone. The rooms are a good size and have a good feel to them. The staff are very accommodating but their adjoining (Skuba bar), seemingly takes presidency over all else! Although they host a good selection of bands and DJ’s etc. it does get very busy, Loud and out of control at times!

Very friendly and efficient welcome. Nice, comfortable room.

Hotel was conveniently located for what we wanted, however shower was damaged and rusty in areas with pubes in the shower tray , damp patch on the bedroom wall

Easy access, clean tidy room, good shower, good location for travel to Dover, very nice walking spot, only thing stopping a max rating is no food on the Monday night

Great room great tele lovely tea

Check-in was not in the hotel, but in the adjoining bar. I had to wait while customers of the bar were served drinks, but once I got someone’s attention, the correct member of staff was called and he was very helpful, giving information about parking and even offering to carry my bag up to the third floor. In the room everything was set up to make the stay enjoyable, with tea and coffee making facilities and even a biscuit. Towels and complimentary shampoo and shower gel were laid out on the bed, even with a little chocolate - a very nice touch. Unfortunately no hotel can guarantee good and considerate behaviour from all their guests. So I was woken up at 1 am by other guests having a falling out and shouting swear words at each other. I stayed for one night to save the worry about getting to the Channel Tunnel on time and have a good night’s sleep before continuing the journey on the continent. The first was achieved, the second not so much, but not really the fault of the hotel.

This is a budget hotel that we used for one-night stays on our way to & returning from France. No frilss but clean and functional with very helpful and friendly staff. We will use it again.

Staff were mored than helpful....The property needs a good overall tidy and revamp.....