Awful, from start to finish. Check-in we booked a premium sea view king size bed room. We were given a king size room, tiny, dark, window view of the back of some metal staircase and carpark (no sea view).
The woman deputy manager was completely dismissive and blamed the “online apps”, also said “you can’t have booked a room that premium just a few days before”, “hotel only has 35rooms so my hands tied”, then after pushing we managed to get a better view, but a significantly smaller bed, none premium, leaking bath, mould in bathroom. But I had no choice but to accept this. We complained to the woman deputy manager who said “10% off eating here is all I can offer”. Then eventually 20%.
We booked to eat at the Ruby restaurant which we have to admit the food was stunning, compliments to the chef. Waitress was a lovely girl. On paying, the deputy manager waltzed in and tried to give a 15% discount. On complaining we sorted it.
I really feel the chaos was down to this deputy manager. We met 5 other rooms who said they did not get the room they booked. This can’t be an accident.
The others had complaints of mould, room wasn’t cleaned when they arrived, refused a fan as it’s “not allowed”. One family explained the hotel had changed hands and since it has become horrendous. So all the nice reviews we saw were under the previous management and staff.
Breakfast was a joke! Run out of buffet items, run of plates once the food arrived, kitchen staff not to blame, it’s management