Overall Ratings & Reviews Iberostar Waves Tucán - All Inclusive

Ok

I liked everything except the beach was loaded with see weed and i believe it could have been kept cleaner

I did not like anything as soon as we checked in they trying to sell you stuff it was overcrowded. The beach was dirty would not go back ever.

We had a room that was with an ac not working properly. It was reported multiple times, with us actually walking into the room with maintenance checking it and told us it was working fine. To our surprise it was actually hotter that night. The day before we left the manager came to our room and it was indeed not working. Out of our entire stay we had one night of ac. When checking out we were then greeted with a manager and promised we would receive an email with upgrades and ways to try and rectify our stay. Here we are almost a week later with no email. Even after me emailing them as a follow up. This was our 3rd time to stay at an Iberostar property. Unfortunately, possibly our last. Outside of this we had another issue - a worker found my son’s yeti cup and was using it. Sons fault for loosing it but that shows your staff do not turn things into lost and found. We made the most of our stay and enjoyed the people we came with as well as the beach, pool, food and drinks. We had 5 rooms at the resort. 1 other had ac problems as well. They were disappointed as well.

Perfect time

Overall, we enjoyed our stay at Iberostar Tucan, but there are a few things to be aware of. The rooms are quite outdated — some of the light fixtures didn’t work, and there were very few power outlets, which was a bit inconvenient. Other than that, everything was great: the territory is well-maintained, and the overall experience was positive.

Very safe and welcoming

Amazing staff. Lots of options for food, and everything our family ate was delicious. Activities were fun too.

Everything was great, the facilities and pools. The bad thing was the people who separate the lounge chairs from the pool area.

Excellent location, food, natural environment, on-site entertainment,

This is a beautiful resort. Absolutely gorgeous. And the food is great! However, the service factor that is usually included in all inclusive resorts does not exist at this resort. There are zero pool and beach waiters. You have to flag the staff down at restaurants for service. We were also stood up by the bellboy that we made an appointment with on our departure day. There are no elevators so it was a little annoying. Not the most relaxing experience. The pool is warm.. uncomfortably so by lunch. The swim up bar is great, but adult only. The housekeeping crew was great and quick. All in all, we are glad to have visited this resort, but probably won’t revisit.

I like the outside trees,the rooms are and shower are not even 1 star hotel,not 5 star hotel,we find bugs inside our room and toilet paper had spides inside. Its very oudated. The rooms are very small the restaurant availability to eat is so limited they close 3 days of the week some of them.

Location was good with access to the beach and employees with a good customer service approach. Room was outdated, it has a door between rooms and main door with locks in very bad conditions.

I cant express my gratitude with the staff of this resort every one of the staff members went above and beyond to make you feel welcomed and like

Excelente experiencia un servicio y atencion sin igual. Michas gracias a todo su personal. Gracias Grecia.

Second time staying here and both were excellent experiences. Beautiful grounds and the staff are so friendly and work so hard. Looking forward to returning soon.

Food was excellent, 99% of the staff was very helpful and a pleasure to talk to. Only real negative was them trying to push the coupons on you.

Lots of animals and natural habitats

The property was beautiful. Great food! Staff were amazing!

The vegetation and the scenery is beautiful. When it rains it looks like paradise. The rooms are always clean and over all the staff is nice. What I appreciated the most was Star Camp for the kids. The ladies (ALL of them) and Paco are hands down THE BEST. Be sure your little ones will be in good hands, having fun, and exploring. The only reason why I didn't give a 5 star is because I do feel that at the buffets, servers can be more attentive with refills, removing plates, and just making sure the guest is good. I was there for over a week and the first 5 days my very small party and I were almost ignored as it seemed larger parties were favored or paid much more attention to. However, the 2 servers that seemed to be ontop of it all, giving 100% service, were Isauro and Roberto at the Cozumel Buffet. Every time we were helped ans served by either gentleman we had an amazing meal with replaced silverware, wine, tea, napkins, converasations, and always made us feel welcomed. They were super sweet to my little guy also. The other reason is because upon checking in I was expected to pay an additonal $400 because aparently on their side it said i had bookes my reservation for aduls and an infant. My itinerary said child not infant. Checking in took almost 2 hrs till the problem was solved. The resort is also quit pricy should you need anything. You are looking at $20 for bug spray. Other than that everything else is great.