Overall Ratings & Reviews Mitsis Family Village

Beautiful property, comfortable rooms, outside area spacious and tidy

Excellent sharing pool! Great reception staff! Julianos on pool bar lovely, frequent beach hopper, food ok not as good as it used to be, I have found this hotel has changed quite a bit since I last came , mitsis need to revert back to how they once was !!

Solid 3 Star property. Food needs to improved.

The staff was extremely friendly, from the front desk, to the restaurant, to the bars, to the room attendents. All were amazing. The rooms were clean and view was exceptional. However, could use some updating.

Pros - Very friendly, helpful staff - Private beach with shuttle - Always seemed to be sun lounger availability - Crepes were yum and available till late - Water slides and inflatable water park on beach (15 euro for day) hit with kids - Clean, eco friendly, hand sanitisers around - Small games room (chargeable) - I enjoyed the food Cons - Smallest Mitsis (of four) I've visited - really only 1 main freshwater, outdoor pool for everyone, one indoor restaurant and less selection of foods/bookable restaurants - Room only had view of brick wall from balcony door - Not enough information given at check-in - no map, details of meal times, access to facilities in other nearby hotels, how to get beach towels, wifi access - had to ask for this basic info everytime - Nothing in mini bar unless you happened to be around when delivery happened in the morning - Have to reserve gym use in another hotel - One restaurant staff a bit grumpy when he delivered the wrong order and insisted he hadn't and then objected to us taking clean forks from a nearby, made-up table without asking him first; he was likely to be very tired as we arrived late towards end of his shift -Animation team not very visible or engaging for kids, not a lot for teens to do - Long walk up steep hill to hotel if you miss shuttle or it doesn't turn up at time expected!

Staff were super friendly and nothing was too much trouble. It was a very laid back a relaxing stay and just what we were hoping for. Just stunning!

Lovely 4 star accommodation with excellent all inclusive food. Some of the pools are salt water so be prepared. Fab little water park on site and the majority of staff were truly excellent.

Told a day before arrival that the hotel would be opening, so we I’ll be staying in the Blue Domes hotel. Not a huge issue, but upon arrival, was told that we wouldn’t be staying in the blue domes, we were going to the Norida! Furthermore, the room type we’d booked wasn’t available (we booked a pool room), so ended up staying in the blue domes, but in a lesser room. Put simply, the hotel had blatantly over-booked and were desperately trying to make it work. On one hand, I get it, but it’s not really the time to start playing around with occupancy levels etc. Service not great, but the staff worked hard within very difficult conditions (masks in 30+ degree heat is not something that’s ever going to be easy). Ended up moving to the Norida on day 3 of the holiday, accepting a drop in quality for an increase in space and service. Overall, we had a good holiday, but it was more about what we made of it, than the hotel itself. Visually, the hotel was beautiful (mountainous backdrop, sea views from pretty much everywhere), but lacked some of the little touches Couple of points to note: - Blue dome pools are saltwater - our kids really struggled with this - post covid all inclusive is very different! No serving yourself (for obvious reasons), but this does have a knock on effect on wait times etc. - the beach is lovely, but make sure you bring aqua shoes! - book the a la carte way in advance! - 5* in Greece would likely not stack up against other standards worldwide.

Very pleasant hotel, facilities perfect for a relaxing and enjoyable holiday, will be back

The resort is very good food excellent and staff lovely. We had a mixed age group and everyone had an enjoyable stay. The hotel has its own beach which was a bonus. There never feels like there is a crowd and if you have small children they have a very good in house entertainment team and good live music most nights of the week. There is gated security as you enter the resort which was reassuring. We traveled by bus to Kardamena and KOS town which was easy and drops you at your hotel doorstep. There is a train and trailer service that will take you from the hotel to the beach as well if you have children, baggage etc which was excellent and runs every 15 mins. We would highly recommend the masonette with swim up.

The views were amazing. Didnt like that the pools were salt water

Good points great food and entertainment and very clean. Bad points Cleaning staff took very sentimental soft toy to laundry in bed linen - ruined 2 whole days of our holiday and no apology at all - made to feel I was hastling staff to ask them to look for it when it wasnt my fault. Finally turned up washed although I had stressed it will ruin it to wash it. it seems it happens a lot so would be an idea to either ensure cleaning staff take more care or put notices in the rooms to remove any soft toys from beds

Would be nice to charge phones in rooms when u leave with the key. Power shuts off when u take the key.

Everything was perfect. Never met such kind friendly staff , couldn’t do enough for you

The family village is just that. It is set on the hillside overlooking and at the end of the long beach road to the little town of Kardamena and provides all a young family could want, even with the grandparents along. Everything about it is excellent - accommodation, facilities, food and refreshments. The staff are all first rate and clearly there is a family atmosphere. They cope very well with the different nationalities of the very many guests. I visited alone ahead of the main school holidays to relax and enjoy the weather and was able to do just that and was made to feel welcome and not out of place.

We stayed for a week in May 2019. Overall had a really good time. This is a good all inclusive hotel which tries ever so hard to keep you happy. There were a couple of really good things - they restocked your bar with free drinks every 2 days and the pedalos on the beach were free to use. The rooms were kept very clean and tidied every day. Service was on the whole very good although getting a drink at mealtimes can be hard - I would suggest a small tip early on in your stay. Hotel pool is good although we preferred the beach - some great food at the beach as part of the all inclusive. Overall the food was ok but we became a bit tired of it by the end of a weeks stay. One thing to note the hotel is set on a hill and is about an hours walk to Kardemena. There is nothing else around other than other Mitsis hotels. Overall however I would recommend the hotel

The staff at the hotel were excellent and every one of them was so helpful. The pool areas did not feel too crowded as there are so many pools dotted around the complex. The rooms were very clean. There was plenty of choice of food to eat for everyone. The only negative would be the amount of hills and stairs to climb which are not ideal with a pram or someone with reduced mobility. A slope from the restaurant/reception area down to the main pool would be a good addition to the complex.

Great holiday place to stay, lovely staff, nice size rooms cleaned daily, many pools for choice & good variety of food & drink choices

Staff were amazing. Few little blips with my room but these were promptly resolved. Resort is on a steep hill so wear flats - good exercise after eating all the great food!

Great stay beach really good food and drink as expected in all inclusive