Everything was good until the evening, the hotel, shut off, all the hallway, lights and stairway lights, my mom is walking down the stairs and she couldn’t see the steps properly and missed and caused her to fall and break her hip and shoulder. The hotel staff didn’t really care to help, we had to call the ambulance and when the help arrived, the hotel staff didn’t really care to help.

No special diner , no beach to enjoy, few shows, food was not good

Es un buen lugar, la vomida y el personal son increíbles, creo que el hotel ya es un poco viejo pero aun ahí se conserva en buen estado, creo que tiene algunas áreas de mejora pero en general es un lindo lugar, solo hubo algunos problemas con el check-in y el check-out es a las 11

This is a horrible hotel! DO NOT STAY HER! THE FOOD IS CHEAP NOTHING THAT IS SHOWS ON THE WEBSITE IS ACTUALLY TRUE. THERE IS CONSTRUCTION ALL DAY LONG ALOMG THE TOO NOISY FOR RELAXING. THE NOISY SWIMMING POOL IS IN THE MIDDLE of the rooms. The beach is not safe. This place is nasty!!!!

Horrible service. And very unsafe

To poor

Worst place in my life very dirty and really bad smell too exepensive for this place

Great just great, Me and my wife had an awesome time

I like because I have nice view to the osean

I stay in Fiesta Americana Hotel for 1 night as I was on a business trip. My stay was ungrateful as hotel was away Covid guidelines were not place during stay. In addition, hotel rooms were not clean and restrooms not equipped with towels, or rookies paper. Overly, stay was unpleasant, but necessary since it was a business trip.

The property was very dirty, I have video.

The hotel was too old, the pool was cold, The music was too loud...

The property itself is very outdated. I paid for an all inclusive fair and even the water was charged additional. The property advertised is far from the real deal. For the price they charged you can easily book at a resort near the same area with phenomenal amenities, location and rooms. The service was either slow or non existent. Not even coffee was available at an all inclusive resort. Definitely regret paying over $200 usd for the night.

Our first bad impression was at check-in, not friendly and did not explain anything, where the room was located, or where anything was. Second bad experience was the room, broken toilet sit cover, towel holder, no toilet paper holder and overall room very old and not clean. We requested to be moved to another room but same thing, attached pictures are from the room they moved us to. Over all service not good, bad food, weather was very hot and humid and no fans in the buffet area, if you got there a little late they were out of somethings. Almost forgot no locks in side the room (besides the lock to open door, very old doors and locks) I would not recommend this hotel

When i arrived they gave me the key to the wrong room, then I later learned that the hot water in my room didn’t work. Later, the staff gave at the front desk gave me attitude because they couldn’t find the paperwork for one of the rooms I had checked out of earlier that day (I had two rooms in my reservation). I don’t know how they’re lack of organization is my fault. The remotes to the rooms are not assigned to one specific room, so they can’t tell if the remotes for your room were turned in.

AC was not working, tv was not working and this was at 9 pm so maintenance was gone for the day. AC got working few hourS later staff was apologetic. At checkout manager called Manuel did not care to hear about AC issue or TV not functional... not sure if he’s new at management but I do suggest he take. CUSTOMER SERVICE class.

I liked the staff. The yoga instructors. The hotel was old. Food was good.

Super dirty no water in bathrooms no towels TV was not working broken ac

It’s was a okay experience. I didn’t really enjoy the loud music that they played during the day. The patio door of our room was terrible! It made a rusty noise when trying to open! It was terrible. Other than that it was an okay experience, it’s got a family get away not for couples.

You get what you pay for. More locals than tourist when I was there. Location is VERY good. WiFi is spotty.