Excellent. Customer service was incredible.

Really well run and well kept hotel. Food and gym are amazing too.

Very comfortable bed, room felt a bit tired - stained bath & general older condition of facilities. Stayed in the four seasons in Riyadh last week, the rooms were much nicer.

Amazing

Hotel feels tired particularly some of the bedrooms and the gym. The WiFi was very poor and the check in staff were unbelievably slow…they created queues from nothing….the a/c was malfunctioning such that the bedroom was freezing no matter what temperature you set the a/c to!

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Dated hotel. Spa and gym not updated in recent years

Luxurious hotel with friendly staff and great service

I stayed there when it was the rosewood it is no more five star hotel very clear the standard of hotel went down . Rooms are fantastic but service food every etc went down . Value for money also it is basically a nice hotel with no management

overall it's was fabulous ,they were generous enough to fulfill my request:).

They need to enhance the concierge services

The renovations in this room is simply top notch. The new management has made this a real 5 star hotel.

Staying was perfect and the staff was friendly.

Very nice

The property is in an excellent location and the furnishings were nice. When we moved a chair, however, we found a pile of pretzel bits beneath it indicating only surface cleaning between guests. This improved after I complained. The internet was frequently interrupted and not secure (Google Chrome didn't even want to go there as the security was outdated). Room service menu is limited and expensive (and the food is generally over-seasoned and over-cooked). The restaurants in the building are also expensive with average food. During busy times it is impossible to get the front desk or housekeeping to answer the phone (all buttons for service on the phone are usually answered by a lady with barely adequate English who relays the messages rather than by the people in the department you are attempting to call). We had to walk a long distance through the middle of an Italian restaurant to reach the elevator to our suite. The noise from the same restaurant can be quite loud after 10 p.m. and can be heard inside the suite. It was an okay hotel for a few days, but I would not call it a five-star hotel.

Great Experience

Not easy to reached... bad location because of that ... costed me 250 SAR ... as the reception says it’s not his fault neither I But unfortunately that makes me pay 250 sar for late check out . That means it’s not perfect Choice next time

Nice stay.. poor service

I had higher expectations, for me it’s important to have a working fridge and they took time to fix it, and impotent to have the spray for toilet and needed to install it,

was terrible they have renovation in the bulding and should not accept reservations or at list to inform the customer. my reservation was for two night and i stay for one night only due to non comfortable stay and they refuse to cancel one night as my reservation was non refundable