I bought breakfast the day I checked In, the following morning when I went to have a breakfast, the lady at the restaurant asked for my name to see if I am in the list of people who Bought breakfast, she was able to find my name and said that I can proceed, a minute later she approached me and told me on front of everyone that I have not paid for the breakfast?! I am not sure what list she was checking that she was able to find my name and later I did not pay for it??? On front of everyone I pulled my phone and showed her the receipt from Apple Pay, she went back to check with receptionist and later confirmed that I paid. She did not even apologize. In addition to that, this whole thing could have been avoided if she just did her “home work” with the receptionist about the payments, etc rather than accusing me directly on front of everyone. Very unprofessional

Absolutely fantastic rooms and hotel, would definitely stay here again. Staff were helpful and informative

Excellent hotel, great customer service. Good transportation from this hotel to city center. Breakfast and dinner were delicious. We really enjoyed our time there.

An immaculate hotel in every aspect. Staff amazing and attentive wherever they work. The bar is very welcoming and chilled and not stuffy like some hotel bars and has a great selection of drinks whilst expensive are not extortionate. The breakfast is plentiful and there is something for everyone. Great stay and would highly recommend.

Nice

STAFF ROUDE

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Room clean and staff helpful and courteous

Hotel is a bit out of the way in an enterprise park. But it's much better value than the hotels around the LUX airport. Rooms are good, modern, large with a great bar and restaurant if you don't want to go out. Easy parking onsite or on the road. Not really accessible by foot.

Nice hotel in a secluded area, but useful and a good price, nice large rooms, easy facilities (I like the self-serve) facility and a good bar/restaurant. Will stay again.

The hotel was clean, the reception was very warming and informative. Brilliant breakfast with lot to choose from…! A very comfortable stay….!

Staff was great. The hotel was completely booked and we were not able to get a room without being open to the bathroom. As I was traveling with my daughter, this was very important to us. They accommodated us by switching the room with another client that did not require it. Saved the day for us...!

Staff

Nice location.easy reach trom airport

Quiet place, very close to airport

The hotel is conveniently located close to the airport, in a quiet area. The staff is friendly and welcoming. However, for me there are two major weak points: considering the nightly rate, the room is uncomfortable (with the sink oddly placed inside the bedroom), and parking is not included but charged separately. Despite the positive aspects mentioned, I would not book this hotel again.

Excellent high quality hotel. Great breakfast.

The employees were courteous and professional. Thrrestaurant staff

Nice hotel, just know about the location first. Pros: The hotel is modern, very clean, and stylish. The rooms are comfortable and well-equipped. Cons: The location is much further from the city centre than we expected. Be prepared to rely on transportation. Verdict: Ideal for travellers seeking a quiet, peaceful stay away from the city noise. Not the best choice for those who want to walk everywhere.

Nice modern hotel. Only complaints- super hard bed (a Europe thing?), A.C. did not cool the room very well (they only allow a -3 celsius deviation by the guests), and the expensive restaurant was not great- two UNDERCOOKED Veggie burgers and one overcooked steak. But clean hotel, spacious, nice staff, great shower.