Great location , lovely pool area. Staff excellent they really are the best selling point of the hotel very professional and friendly. Finally food quality better than some 5 star hotels I have stayed in.

The hotel was absolutely lovely, the staff were very king and thoughtful, I messaged ahead of our arrival as it was my partners birthday and they organised the room with a nice card and prepaid beverages for our arrival. Breakfast was nice not much variety but for a small hotel it’s understandable. Very happy with our stay, thank you so much.

Perfect

Clean room, comfy bed, fantastic shower. Staff helpful and comfortable air conditioning.

Our visit was fantastic from start to finish. The staff were so friendly, attentive and expertly saw to any requests we had, which were very few. The included Breakfast was amazing, fresh and delicious. We loved the exterior, around the pool. With all the trees, it provided an oasis of calm and felt like we could've been on a tropical island. The internal soft lighting, chilled music and ample seating areas further enhanced the premium feel of the hotel. Altogether we enjoyed a fantastic break.

Good location, room quite basic but clean,breakfast plentiful, good value hotel.

Hotel was overall very good, breakfast was excellent, evening meal could be a better quality of the meats used were not what you expect from a 4 star hotel but evening meal wasn’t expensive. Room again was excellent

Everything perfect.

Bar staff were friendly hotel If you want to relax and unwind this is definitely the place to stay

We had a very good stay at the Mercure Benidorm Hotel. From the moment we arrived, we were warmly welcomed with a glass of cava at the reception, which was a lovely touch and made us feel immediately at home. The staff were friendly and professional, the atmosphere was relaxed, and everything was well organized. The room was comfortable and clean, and overall everything was nice and enjoyable. We would happily stay here again and recommend this hotel to others.

Clean spacious room. Attentive staff and a well stocked breakfast buffet.

Room was lovely with a great view overlooking the pool. All the staff were great! Breakfast was nice and the location was perfect! You can get to the crazy party easy enough but avoid it and stay in Poniente it's just beautiful

Located in an ideal location near the old town, the hotel is quite modern and contemporary, and the staff were very helpful. Our suite was well appointed, but there were a couple of paint patches in need of an little attention.

A little oasis away from the chaos of Benidorm

The most amazing staff x

Very good hotel and staff.

The Hotel was Style over substance, Decor of the hotel was stunning, Breakfast was ok, evening meal was awful cold, limited selection of food, recycled food, not good. Pool area is stunning but so many beds are in the shade. Rooms look nice but no practical, Beds rock hard, pillows awful, no mirror to do makeup or hair other than the shower door, or a mirror which is way too high.

staff were friendly, room cleaners were very good, wood use this hotel again

We had a fabulous stay at Mercure Benidorm. Perfect location for us, just a short walk to the old town and the beach and a bus stop in front of the hotel. Our privilige room was very spacious with a large balcony with sun loungers and a comfy bed. Great breakfast with plenty of choice and the staff was very friendly and helpful.

The hotel was nice. It was clean. We paid extra for a deluxe room but I wouldn't call it deluxe. It was quite small. There was a light not working when we arrived and the safe had locked itself but within a couple of minutes of calling reception they sent the maintenance man to fix the problems. There was a section of the ceiling above the sink which needed repair but it wasn't a problem other than looking a bit unsightly. Miguel at reception was excellent and offered us another room but we stayed where we were. The staff were generally nice. The room was cleaned every day as it should be and linen changed. The 3 lifts that take you to your rooms are very slow its only 8 floors but takes for ever. We had b&b but the breakfast wasn't great but we found a lovely place outside the hotel for a great breakfast.