The food service was great and we did all inclusive however the bathroom knob didn't work and the

Terrible reception they always accused their guests we didn’t put your family together it’s your fault you did not ask… Gave us 2 rooms just tossed in the building one with pool view,we had payed for ocean ,the bathroom was almost open no privacy… You can’t buy a water bottle I asked for towels one more time, we had gone to the pool I needed to ask 3 times and one interrogated me from reception why do you need what did you do with your other towels (I said they are dirty) did you take them to the beach …. Scolding meLike I’m a toddler . Overpriced for the terrible service and dismissive protocols. Tryed to talk to managers giving me the runaround…. Never staying at an Iberostar….

Excellent

We loved our stay here & would recommend it to friends and family. Very kid friendly!

Große Anlage mit vielen Gästen, aber genug Platz überall. Für alt und jung sehr empfehlenswert.

Everything was amazing! As a family of three with a 16-month-old toddler, we had a fantastic stay. The hotel was very clean, the staff were friendly and helpful, and the location by the beach was perfect. The food offered plenty of choice, including options for young children. We would happily return and highly recommend it to families

Room was neglected. Strong smell of mold. In both our rooms. The reply we got was "We just opened two days ago". This is irrelevant.

A 10 night trip with various family members dropping into our holiday. The IT at check in was slow- in fact the computers always seemed slow. David was wonderful at reception as was Marina. Always a queue at reception I think due to the IT but very personal service when speaking to the reception staff. Bridgette was friendly and funny at the beach bar where we visited at the end of our beach days for a pre-dinner catch up. The resort is typical of the area, but the beds are not really comfortable- and the cover does not even reach your chest. The see through bathroom doors were not so fab- and they also have these in the public rest rooms too! We overlooked the road which was fine as the noise did not permeate the sliding doors- although the hotel doors could do with slow closers. It is not in the hotel blurb but they do have a laundry which we would have used if we knew about it previously. The aircon was not efficient and the shower leaked so much! We had a leak from the ceiling too but this was sorted very quickly by the brilliant chamber maid. The food in the hotel is amazing- the fresh cooked food, salads were fantastic with the theme nights not respecting our waistlines! 😀It would have been nice to be shown to a table but the waiting staff never stop moving! The chefs cooking are friendly and welcoming. We stayed half board. The entertainment at the bar at the front of the hotel was excellent in that my dad could have a sing along. The hotel states that it has a beach

Positive aspect: good restaurant with quality food. - Reception for checkin was very good, with highlight to Juliana attendance. Points to improve: - no snacks/food option between breakfast and lunch time - in the restaurant could have a reserved adults only space - the entertainment is fully directed to children.

Highly recommended The waiters are so helpful and attending i spite of the too ma y guests at the same time during the meal time

Really wanted to like this hotel but absolutely not worth the money. I paid around $500 USD per night for a very small room with just breakfast included. I would have expected more from both the room and the hotel/service. The room: small, lots of bugs/ants, musty smell, uncomfortable bed, clogged sink, no hooks to hang towels. The hotel: i can tell they try to make it a good experience but it also fell flat: the pool water is very cold, and the floor is dirty with leaves. Limited pool chairs that get “reserved” and no beach chairs included. Limited towel service and a hefty deposit per towel. The worst part: on our last night the lights in our room would randomly turn on, waking up my entire family including our baby. This happened 4-5x at all hours of the night from 12-5 am. It was absolutely maddening and unacceptable. What made it worse is when we told the front the concierge yelled at us “what do you want me to do?!” No apology or offer to credit refund or make things right. So disappointed. Do not recommend this hotel.

Pros: very well situated on a beautiful beach , hotel is clean staff is very nice. cons : they surcharge everything, exp. For breakfast you have access to filtered water and coffee machine supper time they close them off with a blind and charge you for filtered water that they fill in a bottle from the same machine. I found that to be very cheap!!

It's was very no e place to stay with my family and son ,very family-friendly and all the places was very nice swim pool beach ect

Very nice property on a lovely beach.

nice hotel. well maintained and friendly staff. as we went in february it was a bit cold and the heating system was not on in the room, It was kind of chilli in the room

Hotel was overpriced but our stay was in August so that may have something to do with the excessive prices. The hotel overall was unimpressive. It is a basic beach resort hotel. Food was usually buffet style and not appetizing. The rooms had mosquitoes. They were reasonably spacious and AC in rooms made it comfortable to sleep.

Positive: 1. Front desk service (thank you Sheila and Aurelia for great and attentive service to try to address my concerns). 2. Beautiful beach. 3. Walking distance to shops and restaurants Negative: 1. Rooms and housekeeping - very old and smelly rooms and dirty all around. Found dirty socks in our bed sheets that belonged to the previous guests- absolutely gross. We were left with ripped dirty towels after housekeeping “cleaned” our room. The smell in the resort area was so bad could not even sit and enjoy the patio 2. Food- egg shells in our scrambled eggs, frozen veggies served in the poke bowl (dinner buffet was good although incredibly busy- only one buffet for the entire resort). 3. The pool- so busy -not enough space to enjoy or find chairs. This resort is so busy even my kids were annoyed at how many screaming kids were there. Other than the beautiful lobby, the rest of the resort is old, dirty and smelly. This is at best 3* resort. I have stayed at many resorts in the Caribbean. Mexico, etc also stayed in other Spain hotels and resorts. This is the worst resort I have ever stayed at. I felt bad for the front desk staff who were wonderful and were dealing with different guests complaining as I was standing there. They should rate this a 3* so guests know what to expect. I had to ask to move to another Iberostar (Selection Albufera Playa- absolutely wonderful) and lost money (still waiting for one night’s refund) as staying at this resort was awful.

This property is very well suited for families with young children. Staff very nice.

Gutes Frühstück, hat alles was es braucht. 👍 Schlecht war, dass es zuwenig Liegestühle gibt. 👎

Great except the times available for youth in the indoor pool, especially with the cold outside water temps.