muy buen ubicación cerca de Tec

.

Clean room, friendly staff

Todos muy amables con un muy buen servicio aunque los elevadores ocupan una remodelación

Everything was great, except I got two tickets for welcome drinks and one of the staff members in the restaurant said they could not accept it due to "dry law" but I looked it up and it does not seem like Monterrey has this prohibition of alcohol.

Excelente como siempre

I've stayed at this hotel before. It's a great. I would stay there again. This time, however, winter storms cancelled my flights so I was unable to get there. Contacting the hotel to notify them of a late or possible non-arrival was virtually impossible. The call rarely was answered during business hours, and then it took multiple attempts to connect with a manager who spoke English. I notified the hotel within the cancellation window that I might need to cancel if my flight was cancelled due to severe winter weather. The flight was rescheduled again and then cancelled a second time, so I was unable to make the trip. The hotel was unable to cancel my reservation after it started and would not even cancel the remaining days. Hotels.com tried contacting the hotel (thank you!) but also claimed they could not reach them. Lesson learned: Instead of making one reservation for four nights, make four reservations for one night, so subsequent nights can be cancelled without penalty.

Gracias

Area, staff

Nice Hotel

Yes

Hotel is very old with amenities that need to be renovated. Very bad wifi

Slightly better Service than last year. The room was better.

The master suite was sparsely furnished, with no couch or tv in the living area and very bare decor. The bathroom did not have a door on it. The elevators are small and a bit of a hassle, and room keys only access one floor, so if you are staying with others on different floors you can't get to their floors without extra keys. The lobby is small and lacks a comfortable lounge area. Views of the mountains and city are great though.

Did not eat at the hotel. Room clean staff is great room always cool

Staff are very helpfull

All!!

Everything good

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Didn’t use the bar/ restaurant amenities