Michael
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
WORST PLACE TO STAY IN SALOU! Been coming to salou for the past 10 years and normally stay at Vila romana however decided to try an apartment this year.
The check-in process was very long winded with a lot of staff being trained up still, once we got given the room keys and making our way through we was appalled to find the whole ground floor as a active building site with work commencing from 7am every morning.
The room itself had a broken fridge, with tiny dents scattered over it, the balcony door was broken (had to keep our child away) the bathroom was uncleaned and the towels given had stains over them. There was no ac in one room along with no fire alarm or smoke alarm. One of the beds was broken.
When raising our concerns we asked to simply switch rooms due to the hazards and uncleaniness and the manager stated he had no more rooms and couldn’t get a cleaner to come in and clean it up.
We stayed the one night out of 5 (out of having to) before checking out and into somewhere else.
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