DO NOT BOOK THIS. If I could give a negative rating this would be a minus 100. Despite numerous discussions with the Manager, who was not pleasant to deal with, did not admit that there was anything wrong with the room. My shower did not work - the shower rose was defective and the maintenance person told me that I should fix it. The room smelt of mould.

stay away from this place

I would never stay here again. I arrived only to find my room wasn’t even in the secured building, it was practically in the car park, only to also find I didn’t have any additional security, like a chain lock or an additional inside lock. I tried to get my room changed with multiple phone calls only to go to a call centre somewhere, as there is no reception. I haven’t had any sleep due to cars coming and going and a loud buzz which I identified was coming from a bar fridge. I unplugged the fridge, only to create a huge puddle of water that slipped in, in the middle of the night… it was a nightmare. Avoid at all costs!

The app for checking it didn't work. Got message at 3:20 saying booking would be cancelled at 3pm. Got the website to work and got codes for doors. Room was clean. Bed very hard. Shower/ toilet room is a joke. Room service was quick and food was ok. The noise from outside was very loud. Strong smell of smoke and fumes in room.

I don’t ask much of hotels. I’m not a luxury hotel person, but this was almost the worst place I’ve even stayed. The checking process was hopeless (all online; didn’t work; had to fight with a phone bot to get to an overseas call centre to let me in); there was loud sex happening down the corridor at 1am; and the shower hot and cold water pipes were reversed. There description of themselves as an “airport” hotel is very loose — it’s a decent drive away. I cancelled the second night (despite not being eligible for any refund) — I wouldn’t even stay there for free!

No staff, only 1 cook, poor girl full hotel.

We found out on arrival at 9am that a non contact check-in meant nobody at reception. So a general idea of arriving earlier than check in time to drop off luggage and go exploring was not permitted by this place. We were offered by the maintenance man in exchange for extra money an earlier check in to our room. The deluxe family room was very spacious, clean and comfortable albeit a bit old. The restaurant was only open M-F and we left at 4am for an early flight so cannot say if breakfast was served on the weekend. Parking seemed ample. No staff to comment on which was the weirdest to every one that was trying to check in there. Just a code given to access the room. Thankfully there was a couple of shops within a 10-15 min walk to save the stay. Unfortunately missed the chance to be tourists in Brisbane when travelling with small children who were exhausted after the long wait almost 2hrs to drop off our bags and get some food. Location was convenient for the airport however found it quite noisy with traffic, other patrons and a loud drilling sound that went on until early evening.

This is now a "new fashion" (=staff out of jobs!) self check-in, rundown hotel with everything from flights of stairs & no lift, awful instant coffee, no open restaurant, no staff, two lights not working in our room (including one bedside), poor bed etc. etc...

Close to airport. Very small double bed. Not comfortable at all Toilet door needs replacing. Do not like the “no reception” although they were helpful when I phoned them

Well, I paid an extra $45 to get in at 11.00am after about 10 phone calls talking to an automated answering service I finally got the code for the front door and my room. Will be giving this one a miss in future.

Good location, clean room

I’m sorry to say but our stay wasn’t great. Firstly, the shower screen leaked everywhere in the bathroom - not from splashing out the shower, it leaked literally from underneath the glass making it extremely slippery and wet in the bathroom. Next, the curtains in the room let every ounce of light in - when lights in the carpark are on all night, that was extremely less than ideal. Between the lights and the mattresses, we had one of the worst sleeps of our lives. For $207 a night - terrible!!!!! The only thing this place has going for it is its location to the airport. That’s it!

Check in is a bit of a pain

Forgot there is no-one at reception. One has to fill in form, send ID all of which is okay but would be nice if one could get a text and/or email a few days before check-in reminding one to complete the online check-in

The establishment was okay overall and reasonable for the price. The room was clean and the location made it easy to find places nearby for dinner. Unfortunately, that’s where the positives ended. Parking was a real issue — although it’s meant to be one vehicle per room, several spots were taken up by trailers, and one vehicle with a trailer managed to occupy six spaces. The car park was completely full by 6pm. The hallways were noisy throughout the night, and the bed was extremely firm, almost like sleeping on the floor. Not one of the better stays I’ve had.

No shower rails

No front desk, complicated app-based check-in, and no housekeeping at all during your stay. The room was dated, the faucet was broken, and even the towels weren’t replaced after two nights. If you expect basic service, cleanliness, and convenience, avoid this property.

There is no front desk at all. No service . It’s terrible especially they have a sign on the door telling you that front door is not working and you need to try to find another door by yourself. Ridiculous customer service, they tell you that you have to do the checkin after we booked . To even access your room, you have to download an app ?! and go through a complicated check-in process, which is very inconvenient. There was no room service during my stay. I stayed for two nights and even the towels were never replaced. The room itself is quite old, and the faucet was broken. If you value convenience, cleanliness, and service, I would strongly not recommend staying here.

The guest welcoming us and help us during our check in

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