Overall Ratings & Reviews Royal Tulip Almaty

the first toom was noisy, but changed upon asking

We dint stay at the property.. the hotel was in a very bad shape.. it happened to be a scam by rating it as a 5 star hotel..rooms were smelling bad of toilet and there was no one to attend as st the reception.. we tried calling your helpline number but couldn’t reach through.. would like to have a refund as we dint stay there

My family was extremely impressed with hotel. Highly recommend!!

Amazing expérience staying at the hotel. Professional and friendly staff, anazing cuisine, excellent breakfast if you want to pamper yourself with great view, anenitues, grounds and location, this is an exceptional option. My family ftom Canada was adored with the servuce, staff, quality of food and amenities.

One of the best hotels to stay in Almaty. Closer to mountains, with a fresh air, nice landscaping, amazing view.

This hotel is stunning beautiful, spotlessly clean, and comfortable. The bed was amazing, I had the best sleep on that mattress!

Professional staff and very beautiful locations, big rooms and nice breakfast The pool was not so clean.

Everything

We always stay in ROYAL TULIP, the best hotel in Almaty! We highly recommend this hotel to everyone for a leisure and business trip. Nice interior and extremely friendly reception. The property has spacious bright rooms with a balcony and high ceilings, solid clean furniture, high quality bedding and daily changed no matter, huge bathroom ideal cleaned, excellent service, friendly staff. This is not the first time we stay, lived for several weeks and never had any disappointments. We tried once the Ritz Carlton Almaty, but doesn't even close to 5 stars. Also be careful with the hotel nearby “Donatello”, on Expedia rating says 5 stars, in reality 3 stars maximum and very dirty. “Royal Tulip” ONLY - is the best 5 stars hotel in Almaty!

This is an incredibly beautiful hotel. Our room was nice - bed was OK, the carpet was pretty stained. The cigarette smoke of the room below us came through the ventilation system.

Great room, fab facilities including spa. Very clean and quiet, had a superb sleep without any noise from the rest of the hotel.

Exceptional hotel and service for reasonable price. I’d love to stay longer.

Everyone was nice !!! Great service, good food Very punctual and polite

I have thoroughly enjoyed my stay at the hotel. The staff were very friendly and helpful. Breakfast was excellent and very high quality of everything but I must admit that it does get a little boring after 3 nights of staying there. It could use some larger selection of items.

除了位置有点偏以外都很好

Extremely large rooms, few restaurant options both in hotel and in area

Very nice hotel, the food was good but a bit on the expensive side. There is a couple of really nice restaurants within 2 mins walk distance of the hotel so they came in very handy. Regarding the room it was mainly good the only problems were that the hot water took very long to come through to the shower and the shower drain was constantly getting blocked.

Would not recommend this hotel to anybody!!! Horrible

Air conditioning was not working for the entire stay and they didn't even try to fix it. The temperature in the room was about 30 Degrees Celcius. The room was booked for two people but towels were available for one. We had to call and ask for the iron and ironing board twice. In the restaurant the waiter helped us to the table and disappeared, so we had to wait for 15 minutes to get a menu., which happened to be only available in Russian. When we finally made our order everything was delivered at the same time as we asked. The waiter never came back again. No napkins or extra plates were served, so we had to get them ourselves. After getting fed up waiting for the bill, I finally went to the bar to find the entire staff watching videos on the waiters phone. Not even close to what we were hoping for on our stay durring our wedding.

넓은 객실 및 맛있는 조식 모두 좋습니다.