I encountered several issues during my check-in process. The staff member at reception was also responsible for working the bar, which resulted in long queues and a very slow check-in experience. Furthermore, the first two keys I was provided did not work. Each time I had to return to the desk to resolve this, I had to wait for 10 minutes and then 15 minutes respectively. Ultimately, I had to be moved to a different room. On a positive note, I would like to mention that the young man who worked the reception in the evening was super helpful. His ability to speak English was a significant bonus and greatly improved my experience.

Excellent hotel.

Very nice staff and very helpful.

The best things about the hotel are its location and the strong air conditioning. However, it needs maintenance to improve the water (my shower fluctuated between hot and cold), electricity (a light randomly shut off), and the general appearance (water damage, rust, and stains in the bathroom).

Poor sound insulation both inside and outside. You can hear your neighbours snoring all night long and people yelling in the street until past 2am. The staff smoke right outside the property, which drifted into the staircase. Good things included the reduced parking rate and the roll down blinds to help with the street lights outside.

Travel 4 months of the year and on my way from Lisbon , decided to stop at this motel , want to be hotel. Terrible is an understatement of my experience and the surroundings. Upon checking in at 1 in the morning, I was not informed that the AC would be out for two weeks. Opening the windows is a bad idea since there are drug addicts, homeless, and trash trucks keeping you awake till 2 in the morning. The parking lot is inconveniently in another structure for additional fees, if you have luggage. The rooms are very basic like a cheap motel, the mattresses are uncomfortable and the internet didn't work in the room. Regretfully chose the place because of the reviews on Expedia and almost always leave good reviews and if their is a problem, I try and resolve it and not waste time to leave a bad review but I'm writing this for others not to have the same experience.

The staff and area were both very nice

I was very disappointed with this property. The woman at the front desk who greeted us upon arrival was rude and exceptionally unhelpful. The room was a good size. We had the family room which had 4 twin beds divided between two rooms. The beds were terrible. No padding, just a cover over a spring. There was a bottom sheet and a top sheet and nothing else. There was one blanket provided in the closet but there were four beds. Only Shampoo provided, no conditioner, even when we asked the front desk, there was one tiny, exceptionally thing bath towel and hand towel each. Also, there was a spider in one of the beds. Overall it was not a good experience. We were not expecting anything fancy but we were definitely expecting more than what was provided.

Not good and not recommend

Receptionist not very welcoming on arrival. Maybe she was having a bad day as she was better as we left. Lift out of order. Not good for my disabled wife.

Situated in front of a plaza, it is a fabulous location for walking everywhere. Lots of restaurants and incredible bakeries all around. Beautiful shops. two blocks from bus station. The hotel itself is not new but it is well kept and it is very nice. The rooms are spacious, simple but they have all I needed for relaxing and resting: a small refrigerator, a hairdryer, a good tv. The folks working at reception are very accommodating, professional and friendly. There is a coffee shop in the nice lobby. The room attending service was excellent. It got a bit noisy with a room full of young children next door but it was only for one night. I truly enjoyed my stay at “El Gran Hotel” and I love the city of Vilafranca del Penedes. I will be back.

It was very nice and clean. The staff were very helpful, spoke perfect english, helped us with booking tickets, and shuttle to the airport.

Great location

Very nice for the price, no complaints!

Just great value and fablulous location The staff are wonderful

We liked that our room was separated into two sleeping quarters. It gave us and our children a little more privacy.

Large spacious family room with divider between adults and children. Continental breakfast basic but fine. Good price for good nights sleep.

Close to train station, very convenient. Spotless, nice rooms.

Excellent hotel for the price and comfort of staying away from home. Location isa plus

Parked in garage for reduced rate. Great lobby and cafe on site. Clean room and comfortable. Room is large for the area. In the center of town and easy to access main plaza for food, people watching, and for kids to play. So comfortable and refreshing.