Disappointing experience with the pools during our stay. The hotel was listed on Expedia (the provider we used) with indoor pool access, but in reality it's only open in winter months - this should be made more clear. More seriously, we found human feces in the outdoor kids' pool, likely from a baby swimming in a diaper. Pool management felt lacking: although official hours are 10am-6pm, guests kept swimming well past 6pm with no lifeguard present, and very few showered before entering, which was honestly unpleasant. After reporting the feces incident, granted us exclusive access to the indoor pool - but this lasted only one day. The second time we asked for access, it had instead been opened to everyone, causing overcrowding (official max capacity is 11, but there were around 20 people inside) with no lifeguard at all. When we complained again, we were told bad weather outside had led staff to let other guests use the indoor pool too, despite previously being told it only opens in winter. Again nobody showered before entering, and another child swam in a diaper. At that point, even after being offered exclusive access again, we decided it wasn't worth further back-and-forth with management and stopped using the pool. Another issue: sunbeds around the outdoor pool get "reserved" with towels from 8am, well before the 10am opening, leaving them empty but unavailable for hours. Lastly, the beach by the hotel is rocky; for a sandy stretch, expect a 15-20 minute walk north.

When we arrived, the hostess told us that reception hours were from 6:00 AM to 10:00 PM and no one would be there at night. When we checked with the receptionist again, this time a different staff member, they told us that they are open 24 hours, not just from 6 to 10 AM. The resort was advertised as being on the beach, but it wasn’t—there was a walk to get there, and I booked it specifically because it was supposed to be beachfront. Most of the workers were unfriendly, except for the housekeeping staff, who were actually nice. I would never stay there again, especially since I paid for beachfront property, not a walk to the beach.

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Totally a family property. Do not stay here if children annoy you.

The hotel was lovely, we had one bedroom appt which was very spacious and clean, lovely Seaview balcony. We were self catering. All staff were pleasant and helpful

Very warm welcome on arrival. Room was clean, adequate to what we paid for. Kitchen was well equipped and very clean. HB option was amazing! Food was very fresh , loads of option to cater for everyone including food intolerance (gluten free). Hotel location is good. It is slightly away from the most vibrant part but 10 min walk along the coast promenade is a you have to take. Indoor pool is fun, but much smaller than expected based on the online photos. Probably big enough for 1-2 families. Gym is very basic (2 bikes, 1 cross trainer and 1 running machine).

Perfect

The people are the most important part of this operation. We checked in with Rosa and we asked her for recommendations for beaches and restaurant's and she did a great job with recommendations. She should be a concierge! The property is clean with supermarkets within walking distance. The restaurant was clean and the food was good. We did only breakfast. The housekeeping staff was extremely courteous and they did a great job maintaining the property. The pool area is very nice and they serve lunch for purchase between 12:30-2:30. The beach is steps from the property and it’s beautiful! The rooms have a beautiful ocean view. The only thing is the rooms kitchens and bathrooms could use updates. All other amenities are beautiful. Parking was available safely on the street.

Room is spacious and clean. Air conditioner is slightly noisy but acceptable. The room is not very sound proof so in the morning you can hear people on the corridor walking and talking. It was also weird that they only allow cash for deposit of borrowing towel, when you already have hold deposit in your room. The staff in the restaurant does not speak English very well, but the staff at reception is helpful.

Beautiful hotel - steps from the beach. Nice quiet location. The room had a beautiful balcony, the food was wonderful and the staff was very helpful. I will recommend this hotel to all of my friends and family. I will stay here again when I go to Mallorca. The best Hipotel in Mallorca.

What a fantastic hotel. Super clean, comfortable, delicious food (not very warm as the dining space has aircon but there’s a microwave) lovely bar staff, clean pool (albeit cold), super close to the sea.

Kind staff

Great location, beautiful beach and friendly staff.

Very nice stay with wonderful service. Very relaxing and comfortable. Beaches are beautiful and plenty for the little ones to do.

Very family friendly. Everything was clean and modern. Fantastic breakfast buffet and pools. Will return!

Everything was fabulous Will definitely be returning

The apartment was clean and well serviced. I would recommend it.

Really enjoyed our stay - good breakfast and dinner choices, excellent room cleaning service and easy access to the beach.

Very nice experience, friendly staff, very clean, great views!

The hotel is in a great location for being between Cala Millor and Sa Coma, about 15-30 minutes walk into the centre of each resort and only a 2 minute walk to the beach. Quiet area. A taxi into the Cala Millor centre is about 7€ if you did not want to walk. The rooms are clean and spacious with a good range of amenities. The only downsides we found were that pillows were quite firm, flat and uncomfortable and there was no light on the balcony. Poolside beds are fairly limited but this was not a problem for our stay. Beach towels can be rented with a fully refunded deposit. There is entertainment day and evening for children and adults. Lifeguard on duty during pool opening hours. The indoor pool is small and in need of some renovation but is nice to have, along with sauna. These are only open on bad weather days. The breakfast buffet is tasty and with a good variety and choice.