Overall Ratings & Reviews Crowne Plaza NEW DELHI OKHLA by IHG, an IHG Hotel

Very friendly staff

Expensive for the area including taxis etc

Had a small issue but Pratham (receptionist) handled it in a high professional manner and high dedication. As I travel a lot, it is very rare to see such great support). I recommend this hotel because of him and you will be lucky if your request is handled by Pratham. Thanks

the picture of the property did not match the actual property. Hotel is okay but more like a 4 star rather than a 5 star hotel.

A good property terribly managed. Questionable policies. Be prepared to bring your own linen and housekeeping. Bring your own towels, the property does not believe in keeping towels in the room. You have to literally beg and then also you have to keep chasing them. 5 star hotel with less than 1 star housekeeping.

Room #8011 - every night there were sounds as it very close to the employee's entrance and elevators. I should have moved to another room, my bad. Even waited to fill this review to hear from them what was the problem - and they didn't reply. Great breakfast and dinner.

Very Clean and Modern Hotel with great ameneties and facilities.

We waited for almost 20 minutes in a queue to check in. Throughout our stay, our room keys kept deactivating, which involved more trips to reception and further queuing. The corridor carpets were dusty, with crumbs outside my bedroom door that were still there when I checked out. Our rooms were grubby, particularly the bathrooms. We were given one towel each. My colleague’s shower leaked and created a huge puddle on the bathroom floor every time she used it. On our first morning there were no tables available at breakfast, no cups, the self-service areas were chaotic. My colleague had to drink her tea from a cereal bowl. I asked to move to my colleague’s room when she left for the UK a few days before me as my room was so small it didn’t have a desk. She checked out in the early hours of the morning, I went out to some meetings and asked for the room to be cleaned. I got back at 6pm and it hadn’t been touched. I had to wait for almost 2 hours and when I was finally able to access the room again, I don’t think they had put clean linen on the bed!! A truly unpleasant stay overall. The staff in the breakfast room were harassed and the atmosphere was not pleasant. The only positive was the wonderful young girl who made the omelettes. She worked SO hard, but didn’t seem to get any appreciation.

Had good time

The room was not clean and there were only 3 hangers. Electric kettle was not working and had to be replaced. Floor had dirt on it. Shower water knob was broken. Toilet water was all yellow and looked dirty.

Nice, clean and safe hotel. A comfortable home away from home.

This our first time at this hotel. Our client is nearby recommended. Great spot. Good rooms and great food.

Nice hotel, but the service light in the room can’t be switched off. And very mediocre service in general.

Crowne Plaza is a haven in a very hectic city and is a lovely hotel. The pool area and rooms are a particular highlight, as was breakfast. The bed was comfortable and room quiet. Lovely restaurants but please be aware that it is very expensive to eat and drink here so budget accordingly! Our cost of room was very reasonable however.

The woman at the front desk never said HELLO. She smiled and spoke kindly, but she didn't say hello first and ignored my greeting. It was an unusual experience.

Awesome hotel. Awesome staff. Great food options inside restaurant.

Staff is good but service is not as per the price. We experience poor services and also I believe towels are too old. Need to upgrade the service system as well as other operation related services. Hope my review help!

Comfortable stay. Room carpets require cleaning as they smell.

Great service. Rooms are spacious, hotel lobby well maintained and clean. Hotel restaurant was nice and Had a nice selection of food. The staff go out of their way to make your stay comfortable and are so courteous. I cannot say enough about how great I felt about the customer service. The hotel is not centrally located. There are not many places to walk to, but then again, you don’t want to walk around too much when it’s so hot outside. I mainly used Uber to get around and greatly appreciated to have a nice comfortable and clean room to come back to.

I recently stayed at the wonderful hotel with a group of friends and overall, our experience was quite delightful. The staff was incredibly friendly, always greeting us with big smiles and providing great service throughout our stay. From check-in to check-out, they made us feel welcome and attended to all our needs promptly. The hotel itself is well-maintained with all the facilities one could ask for during a pleasant stay. The rooms were clean and comfortable, offering a relaxing space to unwind after a day of exploring the city. The amenities provided added a nice touch to our visit, making us feel pampered and well taken care of. However, there was one significant downside to our otherwise fantastic stay - the washroom drainage issue. Unfortunately, the drainage in the washroom was not functioning properly, which made taking showers a less than pleasant experience. Dealing with standing water while trying to shower is definitely not something you want to encounter during your stay at a hotel. Despite this setback, I must commend the staff for their efforts in trying to address the issue promptly. They were apologetic and tried to assist us as best they could, which we appreciated. It's evident that they care about the comfort of their guests and strive to provide a positive experience overall. In conclusion, this hotel is a great choice for those looking for excellent service, friendly staff, and a comfort