You can’t beat the location of this hotel, right in the middle of everything Madrid has to offer. The room was cozy and well-appointed, and the overall experience was excellent. There is some city noise from outside, but that’s completely expected given where it sits, and a small trade-off for such a central spot. A great choice for travelers who want to be close to the action.

Staff were wonderful. Every recommendation for restaurants and tapas bars were excellent. Room was always clean, though could use better storage accommodations for clothes and bathroom items. Breakfast was delicious and the location is very good. Our room was a little noisy - had one roof window and it didn't seem to close tightly so we heard street noise a bit too much. But overall a great stay.

Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.

Great staff, location, service, cleanliness. Excellent all around!

Staff

every thing was excellent

Location and the friendly staff

I have issues with the daily making of the room and The room 420 is facing Atocha a very noisy street.

The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.

Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom

The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place

We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.

The room was stunning. Sloped wooden ceiling with a skylight. Felt special.

Excellent location, amazing staff and breakfast was superb!

We scheduled one week at this hotel and spent over $4,000. A few days after we arrived there was no hot water and we had to take cold showers. A few days later there was no wifi and we were unable to conduct business on some zoom calls. When we spoke to the front desk, they said there was nothing that could be done because we booked our room through a third party. We thought that was terrible customers service and unacceptable for hotel that charges $500 per night.

Yes very good , lots of selections and excellent service

Location great, room clean, service average, breakfast is ok.

gorgeous spot. Special thanks to Patricia at the help desk

Great breakfast: food and staff

Good location. Great breakfast.