Overall Ratings & Reviews NH Collection Palacio de Tepa

Wonderful location

Great place to stay if you want to have options for dining and shopping within walking distance. The area feel secure and although get crowded I personally liked it!

Great location. The hotel and the rooms are kept very clean. The guest relations woman stood out. But everyone was very friendly.

Location food, must change windows for Night Noises.

Great location. Very helpful staff. Grateful for the free room upgrade.

Great location, lovely hotel - some lovely touches but not quite 5 star. Expensive for what it is … but highly recommend and will happily return

very nice the location no super busy

Clean and renovated, staff very friendly. Close to everything.

Amazing stay and staff! Perfect location.

Loved everything about this property. Stayed quite a few days and walked the whole city. This location was perfect.

Great property and location.

Great service from the check in to the check out. Comfortable rooms and great breakfast. Highly reccomend.

Amazing!!

Excellent location, spacious rooms and great breakfast

The air conditioning was poor. It was very warm. The staff was ok.

Location

Great area, staff excelllent, clean and comfortable

No VIP room upgrade at all. Does Expedia VIP ever functions for the room upgrade ?

This is an exemplary property with amazing staff. Clean, great location and wonderful amenities. Highly recommend! A great part of a long-awaited family location.

We stayed two days in the hotel and the air conditioning was not working. We reported and we were ignored. We had to open the windows to refresh the room. The breakfast was expensive and lack of variety of food. (No omelette at the hour I arrived for breakfast 9:30 AM). The bathroom not had where to hang the towel. The staff was friendly. The hotel location was good.