Friendly staff, Clean rooms

Es un hotel caro para las instalaciones que tiene, el Staff es amable, está bien ubicado pero le falta mucho en mantenimiento. En mi habitación no servían las cortinas, las ventanas sucias por fuera, las puertas de clóset no corrían, las camas dejan mucho que desear, el teléfono de la habitación no servía. No lo recomiendo.

The staff is great, location is prime. It is close to pretty much everything you'd want to see in the city with a metro station within 50 yards and a bus station literally outside the door. The condition of the property is not the best, lightning is dim and very basic.

The property is close to the metro and bus stops. Staff were very polite and professional. Bed was comfortable to sleep in. Breakfast was a nice treat. The hotel itself is a beautiful building.

Todo el staff es extremadamente cordial y amable. Tuvieron muchos detalles con un miembro de nuestro grupo que tiene limitaciones de movilidad. El desayuno es excelente. La ubicación es muy conveniente para la parada de buses que llevan al aeropuerto.

In its day, it was likely magnificent but now it is old and showing its age. It was clean enough, staff were helpful and the buffet breakfast was good. The entranceway and surrounding area is a bit worse.

Staff were always excellent. Floors in room were very dirty and had to be cleaned, but they did that and very well when asked. Single pane glass on St Martin side means a lot of traffic noise in the room.

I stayed here 7 days total over 3 bookings as I was in/out of Santiago for flights to Rapa Nui, the Atacama & Torres del Paine. Each stay was great. Why? Well, first, unlike the original place that I booked when I arrived in Santiago who flat out lied about the quality of their wifi (it barely worked even at their front desk!), this place has wifi that actually works which they proved after I had to call over to them and confirm that it did before I had to get a taxi over. Once there, even though I had only booked 1 hour before, I got upgraded to a huge room for my first 2 nights w/a mini fridge (all rooms have them). All staff was helpful-all of them spoke good English which was helpful as my Spanish is marginal. Breakfast was pretty good overall-lots of options & they had amazing pastries/cakes. Further, as the hotel is set way back there was no street noise. The location is actually great as well-highly convenient-right next to a supermarket and a few restaurants, close to the metro, about a 15 min. walk to Plaza de Armas. The kicker is that it is about a 5 min. walk to the end of the line for the "Centro Aeropuerto" bus line direct to the airport-each way I paid about $2 US to get back and forth to the airport 5 different times in about 30-45 mins. I save a ton of taxi money. This is not a super modern hotel in an upscale neighborhood like BellaVista but all the amenities were there and the rooms are quite spacious and well designed. And the price was just right!

Ilike the stuff very friendly The internet needs to be updated is way to slow

Very unsafe area i definitely would Never stay here again .I requested to cancel my 4 nights upon ariving . I ended up just leaving before my check out and booked another hotel . So disappointing

Great staff and professional service.

Staff friendly, helpful. Swimming pool non-operative but still listed as an amenity. Breakfast was good but restaurant food aweful and staff noncommittal.

Everything is nice

I would like to say that I enjoyed my stay at this property and while everything wasn’t exactly top notch I also didn’t pay very much to stay there and also have a breakfast included. I liked the central location but most of all I really enjoyed how friendly your staff was from the cleaning people to the people at the front desk. They were excellent

The location is unsafety, dirty area no good for walking

For a $60 a night hotel in the centre of Santiago it is actually a great hotel. However, the rooms are tired; cracked tiles, dirty carpets etc. The breakfast was stale. If you are happy to expect this for $60 it's actually good value for money

For the price it is ok but the rooms are small and very basic. The staff were lovely and helpful. The location is good. Breakfast very average.

No business friendly (i.e. no equipement such as iron and board to prepare for business meetings), small pool, no hot water in the bathroom (309), but great location and good assistance provided by the staff

It is centrally located close to major city attraction. Also, it is a very reasonably priced hotel. Unfortunately, there is no gym at this hotel and not many restaurants around.

This is a precruise visit as we’re going to board at San Antonio. Hotel is a little outdated but the room is spacious and clean. Reception staff speaks little English but enough to 7nderstand. They’re all friend,y and helpful. Breakfast is continental but enough choice to choose from. Location is perfect, only 3 minutes walk to. Oneida Palace and 20 minutes walk to Santa Lucia hill. Took the airport bus, blue colour, not double decker to hotel for peso 1900 each, about US$4.00 each. Took taxi toAlameda Terminal for peso2500. Overall location, location, location is perfect, will definitely come back. Feel safe staying there.