No heating in the room 102 staff acted surprised but when we arrived there a was electric blow heater in the room staff came to check and try to work it twice and it still didn’t told us that they would ring in half hour to check to see if it was working but we had a early flight to catch the next morning went to bed with a hot water bottle . Night porter said we had a heater but I’m sorry when u pay over £100 pound for a night u expect heat in the room to work. Even after u get staff to check it . Simply not good enough especially in march

On booking this hotel, it was on the premise that this would have the availability of a transfer to the airport. On arrival we were pointed to a sign which said this service did now not exist along with a list of taxi firms for us to contact and make our own arrangements.when we arrived at our room, it was freezing and tried to increase the heat but to no avail. They told us that there were small heaters that could be used but they really would not be suitable to heat an entire room.We contacted reception and they came to the room and worked on the heating dial and told us that it would much warmer in 3 minutes. We went to dinner and returned to the room only to find that it was still cold. We returned to reception and they asked if they could give them 10 minutes after which they took us to another room. It was obvious that the heating did not work properly there and they had used a small heater to give us the impression that it was. Very disappointing. We had to get up early for a flight and arrange transport so we just took the the room as there was nothing else available. The next morning we discussed what happen with another member of staff and all they said was that they would have it checked out. At no point did anyone apologies for the inconvenience either that morning or the previous evening. Nor did they advise in advance that this transfer service was no longer available. We would have cancelledSuch an unprofessional set up. A disappointing start to our holidays.

Yes

Clean room, comfortable bed, adequate for overnight stop-over

Handy location and transfer to airport was convenient. The pub was nice and cozy.

All was great only one thing restaurant closed at 8 pm was a bit early but ok

Tired, dreary, not good enough. I stayed in room 209 and the bed was simply a disgrace. Made up of 2 single mattresses, one about 15 years old and the other one in its 80s. Sagging, springs sticking out, quite simply unacceptable. There was no hot water in the shower, the place desperately needs a revamp, it’s old, tired and dirty in places. Won’t be staying again.

Clean room food in restaurant good just the breakfast let it down. Hit food limited and some was cold

Nice wee stopover for early morning flights. Didn’t eat here, room was large warm and comfortable. Also saved us a drive over the Glenshane Pass in snowy conditions, making our morning less stressful.

The female staff member was very welcoming and attentive throughout our stay. Room was very clean and was nice to have a bath. Location wise was 5 minute drive from Airport for our early flight. Night Porter ensured we had a good stay upon check out. Would stay again.

Our stay was room only due to early airport start. Hotel staff lovely & helpful. Hotel warm & everywhere very clean. Bed extremely comfortable & a great shower.

We didn't have breakfast as we had an early flight. However, we did have an evening meal and it was excellent

Ballyrobin entices you to come and stay It has a traditional exterior with its cottage look and red door and a reputation for good food It presents a warm welcome and the staff are amazing in helpfulness and the accommodation is smart modern and with lots of added accessories. There was only one problem the bed was so fabulously comfortable I could have been late to the nearby airport for my flight except for the fact that the transport to and from the Airport arranged by the hotel reception is highly organised and I was checking in for my flight in good time.

Room cool despite adjusting temperature control. Otherwise excellent as usual

The property was excellent. The staff we're friendly, helpful and curteous. Highly recommended

Clean comfortable room. Fresh cooked breakfast.

Clean room comfor

Clean room

Friendly staff,

Beautiful room & lovely staff.