Our check-in was an hour late, and we waited in the lobby for almost an hour, being told more than once that it was "just another 5-10 minutes". The receptionist was nice but I think was saying "5-10 minutes" to keep peace but if they had just said it could be about an hour would have just been better because then we would have got a snack somewhere or something, instead of just sitting around. Once we were in, the room was clean, amenities were nice, and the beds were comfy to sleep in.