We enrolled for a "superior" room. However, it was on the 5th floor, and the elevator only went to the 4th floor. We had two 45 lb bags and 2 carry-on bags, which we couldn't lift up the staircase to the 5th floor. The staircase was narrow and twisting, with no handrails. The toilet leaked, causing water on the bathroom floor, which I slid and fell on (I found the shut-off valve and we had to shut off the toilet after using it. The front desk gave us towels to wipe the floor, but made no effort to repair the leaky toilet); a chair leg was broken and lay beside the chair; the a/c didn't work; the room was only cleaned upon request. The only redeeming feature was that the front desk allowed me to use their phone to report a stolen wallet.