Overall Ratings & Reviews DoubleTree by Hilton Hotel Girona

We've stayed at various Hilton properties prior to our stay in Girona, and I can honestly say that we were underwhelmed! While checking in, you notice that the reception desk is worn, dirty and untidy. The young man that checked us in wasn't very helpful; he didn't advise us the times for breakfast, or indicate to us where breakfast was served. In my mind, this is something you automatically tell EVERY guest on arrival. When we got to the room, we found it to be very tired; the furniture was very worn and chipped, cigarette burns on the bedside table, the mirror on the sliding wardrobe door had been broken at the bottom, the toilet seat loose and moving about, and worst of all, the laminate flooring was splitting, cracking and moved to the extent that in several places, you could fit your finger into the gap between the end of the sections of flooring. The view from the room wasn't appealing either - looking directly onto the balconies of residential apartmentments very close by. You were aware that if you could see them so clearly, that they could also see you too - especially the man who had a whole office set up no more than 50ft away from us! I doubt the view from the front of the hotel would have been better, as right opposite the entrance was the rear of a supermarket and the entrance to their car park! Apart from a nearby music venue, there is nothing of interest nearby, and we would have been better served in a hotel closer to the city centre restaurants and bars.

What I liked about it was it was close to the railway station but the Aircon didn't work... food delivery sucked...the reception waited for 1.5 hours and did not inform me the food had arrived. There was no literature for tourists.

Good Location clean

Very clean comfortable hotel 15 min walk to the city centre. however we had several issues with the keycard not working for the room. The bar area was closed at 10 which seemed to be very early. The sun deck wasn’t open even though it was 25degrees.

Staff abd cleanliness are good but honestly surprised its a hilton. Very worn and dated abd the beds are horrific. Having just come from barcelona hilton it was like chalk and cheese

I have not had such a bad hotel stay in a long while. The front desk staff is fine even though one of them said one of our room numbers out loud. The beds are not very comfortable, and when I checked in the wheels of my bed were not even locked so the bed was sliding and I saw there were holes in the walls behind the bed. Besides the holes, the walls are paper thin and I could hear every word being said in my neighboring rooms. They also had a linen delivery scheduled for 7am and it was so loud through the window it woke me up. When the cleaning staff is working you can hear them slamming into the walls, loudly dragging furniture, I even heard glass breaking. So overall very uncomfortable stay and I expected much better from this brand.

A great hotel for work in Girona

Very nice , would stay here again

Great service!

The fire alarm woke up all the guests around at around 4 am. It was a false alarm.

The elevator buttons don't work, the pool is very small and only opens from 11AM-6PM. In the room I stayed first, the towel rail is too close to the toilet, and I was hit in the head twice.

Beds are as hard as rocks - I usually like firm beds but this really was like sleeping on the floor. The king room we ordered is not a real king but 2 singles but together on wheels so it wasn't stable and massive gap in middle.

Very nice hotel, very friendly and accommodating staff. Girona is very nice

Good was good and the waiter was nice and accommodating. The food has good variety. However the front desk staffs weren’t as nice as many other DoubleTree we’ve been too. A lot of things we have to self help plus pool was closed and they were not ready to open although there was no lightning or thunderstorms. Parking space was tight and difficult to manoeuvre. Overall stay in the room was nice with good nice room and TV Prog for the kids. However the key card was a real headaches as we were continuously locked out due to key card malfunction. Nice place to stay as near to many attractions.

Have used here before. Handy with a short walk from train station and into town.

Everything was brilliant apart from the beds… like lying on a sheet of rock. Can’t fault otherwise!

Walkable and convenient

I stay here 5 nights overall ok bt they dont have microwave not smart tv and towels r very bad need to buy new towels

Breakfast was very over priced for a continental one!! Definitely not worth it!!

This is a great hotel to explore Girona from, with a short 10-15minute walk into the main city and a 20 min walk to the old town. Unfortunately the pool was closed during our stay so we couldn't make use of this, but overall the hotel was clean and the staff very friendly.