Very nice hotel centrally located near the Plaza Pilar, Plaza España and the old town. Transportation is readily available to take you anywhere in the cith from the Plaza de España. The staff was very friendly and helpful. My oly negative is that the rooms might benefit from a refresh of the carpet and beds.

Everything about this property was great, except the wifi was horrible. Small inconvenience, but when you have to sit on the toilet to get a signal cause it’s the only place in the room, that can get quite bothersome.

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The room was clean and well maintained. The AC was good. The temperature of the AC was digital and at night it bothered me when sleeping. I got a piece of scotch tape and covered it and the issue was solved.

Good location

We had a number of problems, initially allocated a 'left over room' which had damaged blinds and no screening from sun. Then moved to another room where TV was not working and wifi kept dropping making it unusable. Eventually moved to a third room which was ok. Housekeeping items were not regularly replenished, although cleaning was good. Staff were friendly, but could not help. One gentleman on nightshift was amazingly good, he was enthusiastic about hospitality and tourism and actually cared to greet guests and offer tourist info, map etc.This place would have been ok for a night or two at the most, the room switching ruined our 5 night stay. Pool downstairs was closed off, lift was broken for half of our stay. Rooftop pool and its view are both overrated in the advert. The lobby area is great. Breakfast was ok. In general, great location, but you could do much better elsewhere.

Friendly staff!

Lovely hotel in a great location. Reception staff were great (we were only there one night so didn’t have reason to contact other staff members). Room was a decent size, well equipped and comfortable. Could have done with tea and coffee facilities - I’m never going to use St*rbucks with with whom the hotel seems to have a shared entrance

We had a great stay at the hotel. Very clean staff very friendly, breakfast very diversified and excellent. Extremely well located within the area and close to tourist attractions

Ideal place to stay for exploring the historical part of Zaragosa. Close to all major sites. Many options for ding close to hotel. All restaurants we went to had gluten free options.

Great area and hotel but a bit worse for the wear. Furnishings are a little worn.

The staff were very polite and sympathetic to my concerns, but overall it was difficult to justify spending 500$ for a second room when there were booking issues and when many of the utilities were nonfunctioning. Expedia indicated a bedroom could fit 3 so I booked this, but was told upon arrival that it meant 2 adults and a small child on a small sofa and I therefore had to book a second bedroom at full cost. The bedrooms weren't ready until 1-1.5 hours past check-in time (we arrived 1 hour before check-in to drop off bags), indoor pool was unexpectedly closed, one elevator (out of two for the whole building) was nonfunctioning due to a pool leak, the second bedroom was warm and smelled of mildew, all door hinges were unoiled and loud, water didn't drain well in showers, and the complementary breakfast that was provided as a result of sharing my concerns was unclean and minimal for what is regarded as a high-quality hotel. The staff, again, are very sweet and tried to fix the fixable issues as they came up, but I would not stay here again unless they reached out to discuss reconciliation.

Wonderful location and the property was special

The hotel was amazing, however, we checked in at reception with Antonio, he was very rude and unprofessional since we walked in the hotel. The other check in girl was polite and professional. We traveled as a family and reserved two rooms. We requested to be in the same floor but Antonio refused and said they didn’t have any available on the same floor. The other check in girl said they did. She talked to Antonio and he said these rooms are set and we cannot be change. She tried to talk to him but he was being difficult. Everyone else at reception was very polite. I can’t remember her name but she did try to accommodate us for the next day by offering us to come back the next morning for room availability in the same floor. I’m still going to give this hotel all the stars as one person shouldn’t effect the overall experience. I’m assuming he was having a bad night.

Brilliant value very comfortable hotel short walk to the Basilica.

Great location near civic center

Love the room and the views from the rooftop pool were amazing. Location was ideal for walking the city. We would definitely stay here again.

Central location

Great location but I think the hotel needs some updating.

Great location. Room nice, comfortable and quiet. Swimming pool great with great view over city.