I found new management this year No supervision in any dept.dining room clean our own table while employees were on cellular and mgr standing in 5 square feet from kitchen door,Pool allowed tens of baby with diapers while kids pool was used only by a few ,when i reported to person in charge of the entertainment he told me i was wrong (Mr NEVER say to customer that he was wrong you have nothing to gain and told me PREZZO/PRODOTTO which means what we pay is what we get great answer,i asked to speak with the director at his/her time schedule which was granted at 5 pm on friday when i went i was told she wasnt available(Why she choose the time that wasnt available)i spoke with her assistent which told me the entertainment person was wrong,and regarding baby in pool he said i should tell the pool guards i told him they see and i said im sure yourself see no one can miss that babies crowd he said he will take care well i just waist my time he NEVER apologized once he sent a server over that night with a bottle of one i didnt need it was better an apology from himself, dining mgr which never enter a dining room and the chief of entertainment that told me i was wrong and he had alots of experience in those resorts not like me that i was at Bluserena 3 times FYI i spent all my life in restaurant business and i owned 2 restaurant in NYC( Manhattan)so i know what im talking about Mr Director,rest.Mgr.and chief entertainment ! maybe one day health issue will come up they will learn

Aspetti positivi: animazione e personale baby kitchen Aspetti negativi: struttura non gestita al meglio, da rivedere sicuramente la ristorazione con il personale dedicato.

Prima volta in questo posto e ci siamo trovati molto bene. Animazione molto bella e coinvolgente, cibo buono e abbondante, la struttura è ben pulita e molto curata ed è ben organizzata nonostante il numero notevole di persone. Consigliatissimo!!

Ottimo soggiorno, personale cordiale e disponibile, animatori fantastici, varietà di cibo per tutti i gusti, ci ritorneremo sicuramente.

Ideale per famiglie. Ottima animazione. Cibo a volte cucinato non al massimo delle possibilità, ma compensato dalla varietà e abbondanza. Attività per tutti, grandi e piccini, sia come club che come attività sportive singole e/o di gruppo.