Woman at front desk very impolite. Room smelled bad.

Parking sucks bad ac bad receptionist old towels

Perfectly

Happy

The hotel lacks a good conduct of hospitality and service. The problems started with check in. The front desk attendant would not admit us at check in time. Her reasoning was that the 2 double bed room was booked under my name and not for a second adult. The hotel rules clearly state “Base rate is for 2 guests”. The attendant demanded an extra charge or a bribe to allow both of us to use the 2 double beds. I contacted hotels.com and they made several unsuccessful attempts in several hours to contact the property. I was left without the room I paid for because the hotel would not honor the written rules of their own agreement. Do not book. Hotel Embajadores does not make their guests feel welcome.

This hotel is not as represented by the pictures on Expedia. All of the equipment in the gym was nonfunctional, some in pieces on the floor. The curtains in my room had hiles in them, and we're falling off the rods. The elevator did not work for my entire stay, and staff informed me that it had not worked for a long time. Some of the room numbers on the doors we're falling off. The walls in my room had foot prints on them. This hotel needs to be demolished or complete gutted.

Few blocks from all. Great location. Pleasant stay. We spent the day at Progreso Beach and came back to sleep at this property.

Extremely dirty, no solution from the front desk. Some maintenance problems in rooms (leaks, paint) Loud karaoke next door until midnight. Convenient location. I would not stay there again even if the price is good.

It was clean. The A/C worked great. Our phone never worked the whole time we were there, though we kept asking for the change. Still- it was clean and cool And inexpensive . Would stay again.

horrible experience. hotel looked very old and no maintenance. No keys for the rooms!! yoy had to ask front desk to open your room for you. And not friendly at all. never come back.

No hot water the elevator broken and door key no work

Good place to stay, personnel is friendly and helpful.

Great location to center

The price is very afforadble for a three star hotel, it's an open concept modern building, the rooms are large, no windows to open but a glass wall. It is atatched toa cute restaurant very well priced, whcih makes it more convenient. It nees more delicate TLC and care as my bathroom had a leak and a sewage smell. Mainly nationals stay in there, in and out, so wear and tear is evident. The front desk girls are basic, and offer no real customer service but a transactional interaction. Your key is here ...and bye....

All good. 3 blocks to main square Pool had care every day. Next door bar loud at evening until 9 pm ?? Real satisfied staying

I loved the staff and the pool. The night staff at the reception desk spoke English exceptionally well. My one complaint was the number of mosquitoes in my hotel room. I think this was due to housekeeping keeping my door open each day when they cleaned.

Awesome

Good WiFi. Decent nearby restaurant.

It was good value to stay.

We had a problem with the door not closing properly and they moved us from the first floor to the second floor at the very end of it, the room practically hidden and it didn't have a doorknob like the others (a regular key one, not electronic like the others). They clearly had other rooms available, either on the first or the second (but not so hidden away), but they chose to give us the room hiding at the end of the corridor.