Bram van Haaren
2.0
/10
Reviewed 19 week(s) ago
Confirmed my booking months ago. Bought my flight around this date. Then cancelled weeks later due to “technical issues beyond their ability to resolve”. Of course, prices for their own hostels and alternatives in Rio had doubled in this time period, leaving me unable to find an alternative that was not €100 per night for a dorm. When reaching out to Che Lagarto politely but upset, they were completely unwilling to accomodate in any way possible, basically saying “tough luck” and afterwards ignoring me and blocking me. Absolute ballentent.
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