The most serious problem with the room was that there was no one who could communicate with us. The person who rented the room spoke very broken English so we were left to play charades, and point. It was extremely frustrating and exhausting. As long as we didn't have a question or a need, the front desk staff were friendly and we were greeted every day as we entered and left. However, no one at the front desk spoke English so again, trying to figure out if there was a laundry room and how to use it was very frustrating. Thank goodness our son, who was studying in Chile and spoke the language, was able to come and help us out. They only changed the bed linen on Wednesdays. There was no housekeeping on Sundays. Again, trying to get an ironing board and hair dryer was a challenge. Overall, the room and hotel was clean but I felt I was roughing it for the amount of money we paid. I have no desire to visit Santiago again. If I ever do, I will stay in an American hotel but only if they have staff who can effectively communicate with me.