Great views from my balcony

The reception staff were very helpful, and the hotel has a good location, close to the station and amazing views. It looks a bit tired and the room we had was small and cluttered with a really tiny bathroom. Room cleaning was to a good standard. Breakfast selection is very limited. Wengen itself is a lovely place to stay and we enjoyed our time there.

We had a charming fairytale stay in the hotel which was grand and lavish. The hotel was ideally located with stunning views of the mountains and glacier, set in beautiful gardens, we enjoyed eating in the restaurant for exceptional food and views out into the wilderness. The concierge was very helpful with suggesting hikes and seeing yodellers on the mountain. The head waiter was outstanding and an asset to the hotel. The hotel has no car access so must be accessed by the local hillside train, which added to holiday bliss staying in a beautiful town lost in time and culture.

A lovely old world hotel! The staff could not have been more helpful and welcoming. Our room was spacious with a beautiful balcony. We had dinner at the restaurant— also great. Highly recommend!

This is a hotel that has not updated its finishes to match the price. Yes, I understand that you are paying for location and view... but its pretty bad folks. You are going to be paying a premium for the following: No air conditioning. No fridge or ice machines. TINY bathrooms and beds. Old and stained carpet. Your view will be amazing, but you will be seeing them from a plastic chair on a thin metal balcony - yep a plastic lawn chair.

We book for a room with a king bed and we got a room with a double bed The double bed was in a so bad condition We ask to change it and they tell us, we do not have other rooms available We have ask for a refund and no news for now This hotel is in a very bad shape

This stay was disappointing from all other hotels I booked around my Switzerland trip. Customer service wasn’t that great. If you are lucky then you get a good view room. Breakfast didn’t have much choice, just an okay place. Rooms didn’t even have any updated features, it was more of classic style without even a plug point for usb or usb c. I wouldn’t recommend this place if you are traveling from USA.

Very hard beds.

Absolutely stunning view , spent hours on the balcony. Perfect location.

Charming hotel very close to the Wengen train stop. Be prepared for a short uphill walk. Booked via a third party and had no problems. Fantastic included breakfast (juices, yogurt, eggs, pastries, cereals). Staff were prompt and respectful. We upgraded to a balcony room with a mountain view that was very worth it, gorgeous views. There is a sauna with free access in the evenings but we did not try it. My only trouble was many people smoking on the surrounding patios. Not the hotels fault, but it really diminished our ability to enjoy the patio and vistas and fresh air with intrusive cigarette smoke. The patio doors don't fully seal and so smoke wafted in overnight too. I would avoid the restaurant and bar, you can get food and drinks far cheaper elsewhere in town

We stay in room 307, amazing views, 2 balconies, very clean…

The entire experience was terrible. The staff wasn't pleasant or willing to help or assist. The rooms were old and tired and smelled like a care center. Only a few of the outlets worked. Our rooms were never cleaned during out stay. We requested an iron and the front office staff was really put out with the request. The hotel has nice amenities are but not available for the guest. I would never stay at this hotel again.

Everything would be perfect if the hotel would be brought to 21 century. It is old and it shows that. Surprisingly it’s a very clean place

Absolutely love the hotel. It is beautiful and has the most amazing views.

This is a charming 100+ year old hotel. It has fantastic views and the staff was very helpful. Make sure to get a room with a balcony. This would be floors 1-4. Rooms on the 5th floor only have a double window and the 6th floor you are in the attic. In the summer time this is important because you want as much cross ventilation as possible. In the winter should not be a problem. Breakfast was ok but was hoping for more variety. Rooms need remodeling. You have to deal with tubs that have a high side and no counter space around the sink. This could be a fabulous property if they would make the investment to renovate their rooms. We were still happy with our stay as the views could not have been better and it did cool down in the later evening.

I really enjoyed our stay. The staff was very welcoming and helpful. The best part is we arrived earlier then check-in (among many other travellers) and they allowed us to keep our luggage at the hotel until our room was ready, allowing us to explore Wengen luggage free. They even did the same at check-out, could leave our luggage. The breakfast was also delicious and I highly suggest paying the extra to have it included in your stay!

It has the charm of an historic hotel and is staffed by very lovely people. The views from the hotel are wonderful. The hotel had a live singer who performed for the guests as we ate on the terrace outside while taking in the stunning views. The breakfast room is stunning with delicious coffees and food. We had a gorgeous hike from the hotel to The Eiger Glacier Station, with the most dramatic views of the Glacier. Highly reccommend!

Excellent location with great views, let down by poor plumbing in the bathroom and infuriatingly, no power points near the bed, and the power points across the other side of the room turned off when we turned the lights off at night.

So, the view from mountain view rooms/balcony cannot be beat! Staff was very formal, but helpful. Nice location for exploring Wengen and train access to further up the mountain.

Amazing view, super friendly staff, and breakfast was goos