The staff was amazing! This is our second time and we decided to book this hotel for any time that we going to Madrid. Manuel was excellent as always! Location 100% Walking distance from the subway

Great hotel, incredible staff

The hotel is a very strategic location.

Todo muy bien, sólo una recomendación. Hicieron por dos días pruebas de la alarma por la mañana, la mayoría de las personas duermen.

Excellent staff and location!! Loved the bar downstairs and the breakfast was delicious!!

Staff is very prompt and attentive! They solved my problem immediately, no questions asked.

Excellent staff

Staff is friendly, accommodating and knowledgeable. Restaurant has a quality chef. Room and balcony very comfortable. Great area to walk easily to main sites or shop. Would stay here again

Great hotel my second time there, and when possible I will be back.

The location is great, exactly on the main street Grant Via, central location and the rooms are big and clean. Great service and best location!

The decor of the hotel is great. Rooms are nice and clean. Realize I am an American traveler so I have certain expectations. The bar is not comfortable or inviting. There is no coffee available (and you have to pay for it) before 7am- no coffee makers in the room. Well located however to see the sights. My comments may seem negative and don’t mean them to be- I just believe for a hotel of this caliber should be a bit better in the areas mentioned

Great location and super friendly staff

Walkable streets

The breakfast was amazing. The room are nice. The street was pretty loud at our time as there was a concert going on that weekend.

Excelente ubicación, el desayuno variado, súper completo, el personal con unas atenciones de primera! Me encantó!

Location was great! Close to the Riu and La Gran Vía, beautiful decor and ambience even in the room!bed and linens were very nice , very clean and pretty.

The rooms are very comfortable and the hotel is beautiful. The restaurant is also nice.

The hotel is beautiful! The room was lovely and the staff were too. Really enjoyed my stay in the hotel

The cleanliness, the attention given to the customers in a very professional way. The rooms were very nicely decorated and spacious with a safe in the room. You also had the control of the air conditioner unit in your room which makes it very confortable and convenient. The bathroom is modern and very nice! Beds are so comfortable! Great hotel experience!

Wonderful location and excellent breakfast . Clean rooms and very nice staff. I would choose to stay at this hotel again!