AVOID AT ALL COST!
ONE OF THE MOST HORRIBLE EXPERIENCES OF MY LIFE WITH A MANAGER AND HOTEL/MOTEL!.
I wish i could say you get what you pay for but the story ia very different!
We booked three rooms and before booking we called and asked if they can add sofa bed into the rooms we booked. The person who was on the call ensured us that they will be able to do so and it is FREE of charge.
To our suprise, there was no sofa bed in the rooms. We asked the front desk amd first she said, oh we cannot put into your rooms and explained the whole conversation to her and she said let me talk to my manager.
Manager said that they will try to find the sofa beds and put it in our rooms as they are first come first served.
But as right before booking i made sure that they knew i will need those sofa beds but nothing was done.
Around 8 pm, we were told they will find and bring it into our rooms.
When we came back at midnight, we were told that they don't have any sofa beds and we are out of luck!
Then again going on a call with the manager and same story! We will tey to find it for you and bla bla bla!
Mind you, it is midnight! And he wants us to book a other room and pay for it?!?! Because of their incompetence, now i am supposed to pay for an extra room???
After lots of back an forth, he is like, i will refund you all your money and you can leave!!! At midnight?? With my family!!!
Finally we decided to book a room for one night and "no other rooms were available " which was a total lie