Great location helpful and friendly staff. The room was very comfortable, enjoyable stay.

The receptionist was fantastic very friendly and informative and very professional the bar staff where also excellent and I had a very good meal

The room was clean enough ,the view from the room was great as it was at the front ,I would not have been happy if I had a room at the rear . The hotel looks like it has recently been refurbished (badly) the workmanship is dire !and done cheaply The food in the bar in the evening was a disappointment and not to our taste we had hoped for fresh fish and chips but sadly it resembled frozen fish and if the chips are to be triple cooked then try and get them crispy not soft dark brown bits of potato . The breakfast was similar only one girl serving ,we had to ask for the the fruit to be replenished ,whilst my wife enjoyed the porridge sadly my full rocker breakfast was another disappointment with the black pudding just been heated rather than cooked the bacon was full of fat ,the hash brown warm and floppy the tomato was raw and hard and to my further disappointment there was a bit of hard plastic on the tomato .that said the egg sausage and the bit of bacon without the fatwas ok ,Oh and no more covering the plates with cress . The head and base boards on the bed were very high with the mattress really close to the floor the couch was also so low that it was a struggle to get a view of the sea .

The hotel is ok, the rooms were small and compact and basic - our room looked out on the back of the hotel and had a pigeon settling in the pipe outside, so was waken up by it each morning! We ate at hotel and the server was abrupt in her attitude and we felt we were an inconvenience being there! The cleaning staff on the morning were lovely and friendly

Everything ok great staff

room tired and small, small double bed pushed against wall to fit in the room.

Had room 118, bed was not comfy & felt like it was fairly loose, toilet seat also very loose. Never had an issue here before, these aren’t major things though to. E honest Staff always friendly, location is excellent Will stay again

Very good

Good value hotel, right on the seafront and a short drive into the city centre. Nice bar and restaurant facilities

Too many stairs to negotiate with heavy fire doors - a necessity I know but difficult to open with luggage and bags in hand. Bed comfortable but pillows uncomfortable at best. Staff were pleasant. Buffet breakfast was not as hot as it should have been and very little of anything.

Nice room comfy bed good hotel for my overnight stay

Fantastic hotel! Great staff and very tasty food!

Great location , easy parking . Excellent staff . Delicious supper

Excellent room , spacious & comfortable. Good dining . All staff helpful professionals

Great location, nice bar/restaurant area & a good selection of larger & Guinness no cask on the hand pull. Rooms little dated, but for the price you can’t grumble as it’s clean & functional

The staff were nice and welcoming and the room we had was nice with a great view of the sea & pier however the bed/mattress was very uncomfortable and the extraction in the bathroom was very noisy. Unfortunately not somewhere we would stay again.

Great hotel . Brilliant location. Plenty of dining options in the hotel and the surrounding area

Well presented hotel with great staff and an excellent, busy, bar

stayedmhere plenty of times, good bar with sports on, foods decent too.

A couple of nights stay in April. We came up from London and arrived a couple of hours early, hoping to either check in early or at the very least that our bags could be held at reception, as you can in some hotels but not here. You can register your car for the car park, and the use of the bar & restaurant. Once checked into our standard room without a sea view, be prepared for a long walk and a few stairs to your room, but once in the room it is clean and well presented. Breakfast on the weekend, if you're like us and you like a slightly later breakfast, you'll be ok. The staff are friendly and helpful. Worth a stay if you're going Sunderland.