This hotel has a clear maintenance issue. Humidiy with mould coming out of the bathrooms floor, insects stocked to the wardrobe, lights that don’t work… aircon that sounds like a helicopter. I can see it was amazing in the past but they halted all maintenance. I find it expensive for the value I got.

Great área in Santiago

It looks way more luxurious online than in person, the gym, the spa were so disappointing.

Wonderful location, great staff and the rooms had all the amenities you’d want. The only issue was the showers as the floor was very slippery and the hand spray nozzle sprayed water everywhere- even under the glass door . A very strange design

I felt like a VIP - clean room, beautiful view and excellent service

Excellent location

One of the worst 5-star hotels I have stayed in. When we checked in, the room was dirty: there was food on the floor and counter, the bathroom countertop was not clean, and there was so much dust in the drawers that I did not want to empty my suitcase. There was no housekeeping on a Sunday evening at 7, so the front desk had to clean, as there were no other rooms available. Also guest services did not meet a 5-star standard. They were contacted 4 days before we asked for an outing and responded with a few question via WhatsApp. I immedialte replied and then never heard back. I went to the front desk and they were not available, so I had to arrange a tour myself. When we asked for a late check out, they said no they were full, which I understand I had looked to rebook our room only to find out we paid for a terrace suite and were given a deluxe room. They said it was a glitch in Expedia's system. I am still waiting to see if I will get a refund. The bed was nice and rooftop pool and bar area was very nice. But I will not stay here again.

Clean room, nice rooftop restaurant and very helpful, friendly staff! Thank you, Noi Staff! Ann from SF

Yes

Modern and clean rooms.

The rooms are very clean, although did smell like someone had smoked there before. Overall great Hotel, rooms are large and very comfortable. Would stay there again

Motorized curtains difficult to operate if working. Smart tvs with Roku.. had to call in 3 separate occasions for support. No air extraction in bathrooms. Deficient room and bathroom cleaning.. not terrible but lacking.. Generally it is not 5 star quality or value for money.

noisy room because of the AC. the staff: regular.

The gym was terrible. Other than that it was great.

staff was kind

clean room, very well located

Great overall

Excellent location and staff!

I have stayed here before, and it was a pleasant hotel experience. Now it is not. There is a significant lack of maintenance; the rooms are in disrepair. My window curtain didn't work properly, so I couldn't close it completely. The night lamp on the bedside table didn't work. The USB port to charge the phone (that was on a digital radio on the night table) didn't work. The handle of the bathroom sink came apart when turned on. The AC broke 2 times; the last night was so hot, and it wouldn't cool the room. The key to the room kept failing, so I had to come down several times so it could be reactivated. The gym was also in disrepair, didn't provide any towels or cups to drink from the water dispenser. The staff was nice but mostly inefficient. I would not stay here again until I know there has been a major refurbishment. The area is great, with many restaurants, stores and a beautiful mall close by, very walkable, but there are other hotels in the area which I will choose for next time. It is really a shame that a nice hotel like this is in such a bad state.

Very good hotel, very well located