Lovely hotel, the grounds of the hotel are beautiful and staff where really friendly

Great facilities, great staff, great hotel

We stopped here about 4 years ago. It was tired then but it was clean, the staff were friendly and the food was fantastic. We often stop at Oswestry on our way to visit family in Powys. We Will not be stopping here again! On arrival the receptionist was "busy" chatting with her colleagues in the office opposite. Despite being aware we were there she still didn't come to check us in for at least 5 minutes. Just the welcome you want after a long drive and needing toilet extra. We asked for a quiet room and despite this we were given 224 on the fist floor in the middle of the corridor with rooms above and below and the balcony door didn't shut properly so you could here traffic from the main road all night as well as all the other guests coming and going slamming doors dropping toilet seats coughing and anything else people get up to in hotel rooms. The bedding was clean but other than that the room was filthy. Thick dust down sides and under furniture, black mold in shower and on shower head marks all over paintwork and I would have required gloves if I needed to pick up the phone. We went to the restaurant for our evening meal and after spending £100 on mediocre food and fairly bland service we left to return to the room. We asked at reception on the way back if we could have a late check out (as they had given us one on our previous visit) she said yes for £25 for 2 hours....we declined, and with all the noise we were glad we did. We went to lukewarm breakfast. Not good!

Stayed here for a Valentine’s night away. Overall a good stay, just a few things that could be improved. Checked in and was given the wrong room, went back down to reception and was told they’d checked us into a different room, and lucky that nobody was in there!!! Gave us the correct room and it was pleasant, however there was a ladybug infestation, around 20-30 on the doors/curtains!!! Took us a while to get them all out, but after an hour swimming, came back to the room finding more had come in, and flying round the room, think that needs to be looked at, room 305.

No hot water, after a long 5 hour journey, I was looking forward to a nice soak in the batb, however the water wsd clsp cold. Called the kind recepfionist go inform him, but no offer an apology or refund wss offered the nect day.

Room very clean. Dinner was lovely. Setting very nice.

Room was very clean, comfy bed. Staff were friendly. The access to the spa facilities was great, the swimming pool was a decent length and good temperature. We enjoyed both our dinner and breakfast in the onsite restaurant.

The spa was non existence very disapointed. Absolutely nothing in the spa worked. I feel we should have been told and given the opportunity to go elsewhere as the spa was the reason we booked this 3 night stay.

Spotless room, excellent staff

Staff and and amenenities we’re excellent

No hot tub, steam room, sauna and no hot water in the spa. We weren't notified about this. Exoensive for what it is.

Nice staff …. Place was a bit tired looking & seats at breakfast badly stained very offputting

Thank you for the hospitality. Staff is very friendly and the service is good. Will definitely be back again.

Clean room easy checkin and breakfast service with good access to swimming pool and gym

Clean, quiet. Decent breakfast.

The first night was lovely and put us in the mind set that we were going to have a brilliant stay. Al most of the staff were really good there was one or two that didn't have amazing costmer service and found it but a little bit of a downer on are stay. A smile and a helping hand means a lot and just how something is said can make so much of a difference. And its not fair on all the other staff that are doing an amazing job to be put down by one or tow bad eggs. The place is very pretty and an a good place to go.

Helpful staff, comfortable room and good breakfast; ample car parking.

I booked a weekend for my parents anniversary and they really enjoyed the staff was really friendly and the place really nice

Yes

Nice and clean room, friendly staff, clean areas, good food at the restaurant. I recomand it 👌 and definitely will be back Thanks