We used the spa which was lovely, everywhere was clean and tidy could have done with a refresh on the bed head board , staff very good, breakfast a bit disappointing as it was in pots to keep warm , which sort of steamed everything

I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation.

What an absolutely wonderful find. We usually travel Glasgow to Pembrokeshire in a oner, 8.5+ hrs but getting too old now so the lions quay was a fantastic find. Lovely, tranquil canal walks, fab spa facilities and a comfortable pub and restaurant with exceptionally patient and polite staff. Certainly stay again.

Great

Welcoming at reception and told about where things were very helpful and understanding Ron was clean and bright with out look onto canal my only niggle was WiFi in room not the best but great at reception and could not tv to work radio through tv ok but wanted to watch a bit of telly overall great place to stop food food and lot of welcoming staff

Good choice and well cooked. Lovely staff

My wife and I stayed at the property for 3 nights for a little honeymoon. I messaged to ask the property to let them know we had just been married and asked if they could recommend any nearby activities twice… I was ignored and they didn’t even mention it when we were there. The staff were nice and the room was reasonably clean but unfortunately there were a lot of issues. We could not use data from our room as we had no signal and the wifi in the room would drop every few minutes so streaming anything or working was impossible. The bathroom was a little rusted and very dated and our toilet flush was broken when we arrived. The restaurant food was disappointing and we didn’t eat there again after the first night. The pool was a main selling point for us and whilst it is very nice, I had to try 10 different lockers in the changing room to find one without a broken lock. I asked another customer if I was crazy as nothing would work and he said that’s just how it is. Unfortunately it was mostly disappointing and we wouldn’t stay again.

The spa was amazing. Great hotel

Great stay, wonderful food.

The staff there was really lovely The room we stayed in was not really kept well and the upkeep was a bit poor and it was not the cleanest. The breakfast was nice it was a breakfast buffet next door. The gym was small but decent for a workout The pool sauna and jacuzzi was amazing, steam room wasn’t working when I went though or was not set up

Disgusted by the treatment we received at the Lions Quay. Would not recommend this hotel.

Rooms were dated, tv worked occasionally,safes did not work,bathroom shower mould on floor tiles. Room key did not work properly had to keep returning to reception to get there master key.

Ok room facilities very good

Great choice breakfast, plenty of car parking. Evening restaurant food is ok, not great. Swimming pool facilities were great. Overall plesent stay and would book again.

Yes all was fabulous x

Reallly good hotel specially spa

We arrived late evening but received a very friendly welcome from the guys on reception. Room clean & comfortable with excellent shower, all nicely decorated.

amazing stay, clean room, lovely staff very attentive left us some muffins and a happy anniversary message in our room! yummy breakfast, spa was so nice, lovely pool and gym, massages were so relaxing too!

Hotel has a lot of potential. Just needs a bit of money spending on it to update rundown and outdated areas. Staff friendly enough and nice breakfast.

Ample parking. Excellent breakfast and great service in bar and restaurant