What a beautiful place, the staff were amazing, friendly and professional. The wine cellar was amazing. Highly recommend this place.

Perfect stay in an amazing venue, only slight let down was the breakfast arrived cold but i was in a rush so didnt mention it

On a business trip and came across this great hotel, grounds and ambiance superb great stay would love to return soon

Stayed for our Anniversary. Beautiful location. Reception staff friendly. Breakfast staff were amazing. Hairdryer packed up as cheap and no replacement. Bath panel Bradley marked and chipped. No biscuits with tea in room on arrival. Main restaurant very limited as set 7 course meal at £75 per person very expensive. Being able to explore the castle was a great bonus. Bath tubs with flowers in at entrance not fitting for grandeur of place. Would like to see brasserie open as bar during day. Perhaps a welcome drink for guests would be a nice touch.

Great fun to stay in a castle

Breakfast was good quality lots of options staff lovely and helpful

A real castle in extensive grounds. The tasting menu in the 1851 restaurant was excellent and very competitively priced.

Who wouldn't want to stay in a very functional castle with a good bar and excellent restaurants!!

Spectacular venue. Good food. Attentive service. But our room was a little tired looking, a bedsheet was soiled and our room was stocked with too little milk sachets and loo roll. Felt like penny pinching.

Staff were very helpful. Cleaners are doing a brilliant job. Breakfast was just warm and porridge not cook through. Gritting also served with jam and strawberries instead of raspberries and strawberries.

Unfortunately only stayed for one night but staff was friendly, room was nice and clean, bed was comfortable and the whole setting and being in a castle is just a great setting for special occasions.

Me and my husband stayed for our 10 year wedding anniversary. We had an amazing time and we were treated so well. I can honestly say that we would come back again and it made our weekend thank you to all the staff.

this property certainly has the WOW factor.....entrance through the portcullis onto the green lawn, and then being shown to a wonderful bedroom. the hotel is very well placed for visiting Chester, the Wirral and port sunlight, which we enjoyed enormously

Castle was unique and beautiful in a fantastic setting with lovely walks on the doorstep

We had anticipated a restorative stay at the castle; however, the accommodations proved significantly substandard. The small room was exceptionally unclean, especially the carpeting, necessitating serious consideration of immediate departure. The cost was disproportionate to the quality, resulting in considerable disappointment. While we registered our concerns, the response was inadequate. The experience failed to provide the necessary respite, and the room required substantial refurbishment and replacement of the outdated furnishings.

Very warm and relaxing

Great place fantastic architecture very quite great grounds staff very friendly and helpful

Unfortunately the restaurant and brassiere were closed when we went but your not told till after we made the booking, room wise the mattress has seen its days and needs replacing and the shower is very poor , but otherwise a very nice hotel and would stay again

Wonderful setting

Avoid Malpas room, it is above something that generates alot of noise and it vibrates the floor and so the bed vibrates also. The noise doesn't stop till late at night and starts at 6.00.a.m.You can see the curtain hooks on the 4 poster rail moving because of the vibration. I asked for ear plugs and was given 2 small balls of cotton wool that did nothing. Take toiletries because all that is in the suite is 2 bottles fixed to the shower wall so if you are bathing, bad news!