I stayed at this hotel in Pocos de Caldas, and it felt expensive for what it offers. The rooms are large and reasonably comfortable, but there are not enough blankets, and you have to request them at the front desk. There were no bathroom mats either. Even after asking, I was given a towel to use as a mat, which was not comfortable. Cleanliness was only average. Some areas, such as behind the beds and between furniture, were not properly cleaned. Breakfast was okay. During my stay, there was no liquid soap in the women’s restroom, even after I specifically requested it for a couple of times. Another concern was a man outside the hotel who appeared intoxicated and possibly had mental health issues. He had free access to the hotel and intimidated some guests. I was told he was a former owner and therefore allowed unrestricted access, which made the situation uncomfortable. Overall, it’s just okay. For the price, I believe there are better options available, and I would choose a different hotel next time.

Excellent value and very modern

The hotel is very confortable

The room was spotless The reception desk person was very friendly

There is a bar right on the corner that played loud music all night. But the hotel and the gorgeous renovated room made up for it.

I like the hotel because it’s close to the park and restaurants. It’s clean but needs update. Parking below the building. Staffs are friendly.

Amamos, tudo perfeito

Amei o hotel! o café da manhã é top!

Hotel muito bacana, café maravilhoso, estrutura boa, a acústica dos quartos poderiam ser um pouco melhor, e o estacionamento é terceirizado, de resto experiência bem positiva.

Muito bom, o quarto, limpeza, cafe da manha

A nossa estadia foi excelente! Funcionários muito atenciosos com atendimento de primeira. O apartamento muito bom, espaçoso, chuveiro ótimo, nada a reclamar. Um excelente custo x benefício.

O quarto estava impecável, instalação moderna, equipe antenciosa, ótima localização

Quarto limpo, café da manhã completo

Muito bom

O hotel é surpreendente! Superou minhas expectativas!

Adoramos tudo no hotel

Equipe e comodidades

Quarto muito limpo, chuveiro maravilhoso. Equipe muito acolhedora. Adoramos

Precisei de trocar de quarto pois me colocaram no primeiro andar próximo a piscina com música muito alta, o que me incomodou. Solicitei a recepção (Jaqueline) pra trocar de andar e ela pos obstáculos; porém a recepcionista Sandy, muito gentilmente, me colocou no quarto andar, o que resolveu o problema. Quanto ao estacionamento uma decepção, era terceirizado e queriam obrigar a deixar a chave do veículo o que não concordei, pois não era vaga presa e fácil de estacionar. Nas duas noites consegui ficar com a chave mas na 3a terceira noite (estendi a diária) não consegui e o estacionamento estava bem vazio, então tive que colocar o carro em outro estacionamento próximo. Nota 1 para o atendimento no estacionamento.

Café da manhã excelente TD ótimo