Overall Ratings & Reviews Hotel BaXar

Great experience

This is the second time I visit the hotel. It’s so beautiful and the servers are very polite and attentive!! I’m very happy, I’ll be back again. :)

Awesome spot to relax!

The property is very old and dated. The showers are salt water which leaves you feeling unclean. Never clean towels. Service at beach, pool and restaurant is horrible but yet they expect high tip and when you don’t tip what they want then they tell you to tip them more. The room doors are see through and allow to much noise. Kids running and screaming all hours of the night. Dogs barking all night. Too much noise. Now the beach is beautiful. Best place to see the sunset.

uno de los peores hoteles que me eh hospedado , la recepcionista nada profecional . no me respetaron la habitacion que pague , y dijeron que como no había reservado con ellos no me podian dar la habitacion que yo pague y ademas que ellos no tenían habitaciones disponibles la que yo reserve la cual ya habian cobrado , no me respetaron la habitacion que pague ,el gerente del hotel dijo que lo único que podia darme era una habitación con aire acondicionado y con un colchon para que terminaramos durmiendo en el suelo , las toallas y sábanas de cama huelen horrible , estan sucias y se miran viejas tambien parece que nunca las cambian , el agua para bañarte es salada al igual que el del lavamanos la verdad muy desagradable experiencia que vivimos por 5 noches la cual me quede estancada en ese pobre hotel

One of the worst hotels I have ever stayed in, the receptionist was not professional at all. They did not respect the room I paid for, and they said that since I had not booked with them they could not give me the room I paid for and also that they didn’t had rooms available for the one I reserved for which they had already charged, they did not respect the room I paid for, The hotel manager said that the only thing he could give me was a room with air conditioning and a mattress so that we would end up sleeping on the floor, towels and bed linens. They smell horrible, they are dirty and they look old. It also seems that they never change them, the water to bathe in is salty, as is the water in the sink. The truth is, it was a very unpleasant experience that we lived for 5 nights, which I ended up stuck in that poor hotel.

Room did not have A/C, no hot water, power kept shutting off. Water ran out as I was showering. Very uncomfortable experience

The hotel seemed to be distressed and there were things I didn't expect. I stayed in the hotel for seven days and my room was cleaned three days. I ordered scrambled eggs for breakfast twice hoping each time the eggs would be scrambled rather than a flat pancake of egg browned on both sides. The continental breakfast was miniscule. Moreover, I did not expect to shower with sea water.

Excelente servicio! Solo que la habitación que me asignaron tenía una fea vista a un lado, pues había material de limpieza, de construcción y un como comedor de empleados. Si lo tuvieran cerrado con algún tipo de puerta, luciría más el hotel.

A charming beachfront, and delightfully mexican hotel. Sensible, with good food, and areas to relax and sleep by the ocean waves.

Hotel location is awesome but the hotel needs lot of care (maintenance) other than that is very good

We took a chance booking this hotel and it was not a great experience. First I must say the staff and the guests were great the ambiance was excellent. The hotel is about 10kms outside of downtown Acapulco and you drive through some of the most disgusting parts of Acapulco to get there. The hotel is located on a long strip of beach with many very poor run down hotels and cheap restaurants. The beach is beautiful but the sea is way too dangerous (rip tides) to swim in. We were there for 3 days and I never saw a person even try to swim. The hotel is old and quite run down, the pool is small and missing quite a lot of tiles. The room was not as described and was quite a problem as we needed the futon which they didn’t have. There is no TV, no AC and no HOT WATER! 3 days of cold showers. They hide behind “we are ecological”, I think not so much, just cheap. The restaurant is to me not good at all, it’s like they are trying to be healthy but absolutely no idea how to do it. The whole menu has only 2 meat items (both chicken), the rest is a mosh mash of vegetarian, a mystery fish and some shrimps. The optional sides are only 4 choices, and 2 are potatoes. Sadly there is nowhere even slightly close to go to, all the restaurants on the street close around 18.00 so you either drive into Acapulco which is 30 mins or eat at the hotel. All in all great people poor hotel and not good value for money.

Very very bad experience, was charge twice, by expedia and by the Hotel, felt like I was been robbed, room without AC and I paid a good price for that room to expedia, if I wanted a room wit AC I had to pay a higher price, very unprofessional by all the staff, waked up very early in the morning without water for shower and flush the toilet. The hotel ti very bad conditions in general, bad experience about Acapulco.

Amazing place, clean, peaceful, and comfortable, the staff provided a good service, thanks.

What an amazing hidden gem! The beach, lovely pool, nice loungers in shade and such charming rooms. But above all - the service! Our special thanks go to Ivan and Natali for making our stay such a great one! After all, we extended our stay twice since we liked it so much...

I book flight and hotel and once there I had to pay extra for the hotel??

I loved the treat with hotel people and customers, they were very friendly

the worst hotel that I had ever visited, dirty, staff is rude, and the pics on line are fake

It is very annonying that I heard two roosters crow from 5 am and I cannot fall in sleep!!!

Our first 3 nights were really great at this property. The surrounding isn’t the typical holiday destination and you can see that it is all slowly developing. But the area is really special with the ocean and the lagoon. The hotel restaurant is absolutely great. The food is very good. The rooms need a bit of work. Our first roll had amazing view and a great bed. But the locks on the door didn’t work. The second room was also very pretty, but the mattress needs to be exchanged. Same in room three. But they do have a maintenance crew and have been fixing sailing small things. Overall very pretty. No AC in case you need it. Unfortunately we had in the fourth and fifth night rather unpleasant experience as the neighbors had a huge party. And we couldn’t sleep in the fourth night till 3 o’clock and the fifth till 1 o’clock. Unfortunately the hotel didn’t handle it very nicely. They were overwhelmed and said it is out of their hands and not their responsibility. Would have been nice to be at least informed about the circumstances. Also, would have been great if they could have been proactive and at least organized earplugs (the hotel doesn’t even have windows that shut). They could have also given out a free breakfast as a apology. I believe that it would have helped if the owner would have spoke to the guest instead of ignoring it and being Laterne on defensive. Didn’t appreciate how this was handle.