Excellent staff and location

Central location with a large shopping mall (Joy City) and Giant Wild goose and Tang City right adjacent.

Rooms were clean and roomy, staff were friendly. Great location.

Yes

Great hotel in central Xi’An next to the Giant Pagoda. Wonderful staff and service. Was not impressed with their restaurants for dinner.

Really lovely place in all aspects. The only consideration is that DiDi drivers seem to miss it. If you say "Westin Hotel Lobby" right across from the Great Goose Pagoda you've got it! Gorgeous room, very friendly helpful staff.

Wonderful stay there

Good

good

Location is amazing. But rooms need some refurbishment.

Great and attentive service. Wonderful location - just outside the Giant Wild Goose Pagoda, Datang Everbright City and Joy City Mall. Room amenities was well appointed, furnishing could be refreshed though well maintained. Bed was comfortable. Breakfast was good with a descent amount of options.

The hotel is at the best location. Breakfast is decent. However, Room is small and outdated with moldy smell, which does not meet the standard of The Westin.

I initially booked a two-night stay at The Westin Xian but ended up leaving early and I’m glad I did. While the hotel has potential, it feels dated and poorly maintained. We reserved a large one-bedroom suite but were given a lower-floor room that required a long walk to reach. Since we were traveling with my elderly father-in-law, we requested a wheelchair, expecting a hotel of this caliber to have a good one. Unfortunately, the wheelchair was broken. Although they replaced it, the second one wasn’t much better. In contrast, the smaller room on a higher floor had a much better view and a more pleasant atmosphere. The hotel’s layout is inconvenient, with long walking distances and a lack of strategically placed elevators a major issue for guests with mobility concerns. On a positive note, the breakfast was good, but overall, the hotel needs significant updates to meet the expectations of a luxury stay. It’s not a terrible hotel, but for the price and brand, I expected much better maintenance and service.

Good location. Walking distance to nearest mrt station. Everbright city just besides. Big shopping mall just opposite the road. Good friendly n approachable staff namely Hank Gao, Sissie Zhang, Kanari Ding n Marina.

Great location and amenities for our family

Very good experience. The hotel is within walking distances of many places of interest.

It was a great location, facilities were very nice, overall very pleasant experience.

Excellent services, all staff are very friendly

No window view. Building blocks outside windows.

Great location