Overall Ratings & Reviews City Express Junior by Marriott Guadalajara Periférico Sur

Sorry but anything like about this hotel

Inexpensive

We stay one night and it was exactly what we needed. Close to our route, clean quiet and confortable

Getting to the hotel was very crazy. I expected to see the name "Marriott" but it was in such small lettering that I missed it. I guess I should have been looking for "City Express" instead of Marriott. The staff was great, very friendly. The rooms are super small. Expect the beds to be small, yes there are two but they are twin size. It was clean enough, the rooms are just not up to the Marriott standard. The hotel is on the side of a very busy street and getting to it is difficult. I got lost in the process of getting there and one has to go a long way to turn around. Even when I was on the street leading to the hotel, I missed it and had to back up to the hotel entrance. There is nothing else around. No restaurants, no stores. We were able to order room service for food. I would not stay here again.

Clean rooms. No finning around the area.

It had an awful smell coming out of the bathroom

Was disappointed with customer service. Not very helpful

Estaba bien las camas y almohadas comodas

The room was too small. I reserved a Queen bed but the room had a fullsize bed. The webpage says the hotel provides transportation from and to the airport but it does not say the service hours, so I ended utlizi g the services of a taxi cab to get there.

The information online indicates they have shuttle service. However, they do not specify is very límited on their time schedule and does not offer shuttle service upon arrival from the airport to the hotel. Rather is only available from the hotel to the airport and only at certain time frame. Upon arrival of our flight we weren’t able to receive shuttle service and instead paid an Uber to take us to the hotel.

Nice

Great

I took this hotel because your promo said we have shuttle from Airport, this never happens. don't mention this service If you don't have it

i would like some kind of compensation in the form of a refund. the rooms were tiny, no closet, no fridge, smelled, there was a purifier in our room due to smells. the carpets were the color black and didnt get vacummed. the toilet water was yellow. the food was salty for breakfast. the over stay was not pleasant and it's in an industrial area far from everything. the toilet holder kept falling in the garbage can in the bathroom. the staff was nice at least.

I check in between 9:30pm& 10pm as soon I get my room the only thing I need is to rest because i got a flight at 6am so I was sleeping when I heard that some one was trying to open the door that wakes me up and I lay my body in to the door cuz the person open the door but also the door was locked by inside with the chain lock then I decided to open the door and see what’s going on and there was a man saying that he was told to go and check the room that was very weird to me cuz that never happens to me before at any hotel after that situation I couldn’t sleep any moré. besides that now I’m worry as they also took a copy of my passport I know international stays at hotels they do that but at this location makes me think a lot.

great hotel for the price. are not so great very noisey, busy and dirty. great staff.

Had reserved a few months in advance, (2 rooms) I had tried to call hotel to confirm my reservation a few days before (no one ever answered phone.) when we arrived they only found one reservation. I showed them my receipt from Expedia but that wasn’t enough. We had just flown in, so it was a little frustrating that my other family member couldn’t get her room. We left to eat (while manager looked for an email verifying my reservation. We came back in the evening (in between all of this , called Expedia, they were going to move us to another hotel, they also tried to reach hotel.) Finally thanks to the evening staff, they found the paperwork and we were given the other room. I wanted to thank them when we checked out, but it seems they thought I was going to say something different. I was glad it worked out. The manager never came out to apologize for the inconvenience. All of the other staff was very nice. There is a lot of construction going on right now, so getting in and out is a little challenge. Once the highway is fixed it will be nice. Would I give it another try? Yes, everyone deserves a second chance. Everything else was fine except the snag checking in.

Hotel was good, the location was bad

I didn’t like the fact that the hotel overbooked rooms, even though we had a reservation. It was a terrible experience. We had to fight tooth and nail for a room that’s bathroom didn’t work. After hours and hours of waiting did they have that room available. We couldn’t even get a refund because they overbooked. Never staying at this hotel ever again.

This property is away from any restaurants any nightlife, the hallways are poorly illuminated, HUGE POTENTIAL for an attack, rooms were extremely small and inconvenient not enough lighting, Bathroom was a disaster the shower stall had mildew dark. I feared for our safety overall experience was terrible.