Clean room. Very convenient. Comfortable bed. Nice amenities.

Our stay was lovely at hotel Victoria, the reception staff were so kind, helpful and welcoming. Sometimes being a person of colour in Europe can be daunting but the hotel and Basel in general felt safe. Only slight feedback I would have is for cleaning, some used plates , mugs etc were not removed or cleaned and rubbish was not taken from the room ( we have accumulated it in a bag and placed it next to the dustbin as all of it would not fit in the bin). Bed and bathroom was cleaned so that was no problem.

The hotel was fantastic. It was situated in the perfect position for us, as it was very close to the train station and we spent a lot of time visiting other cities via the trains. The staff were very attentive and friendly and very helpful whenever we had any questions. They gave us a Basel card on arrival to grant us free inner-city transport and 50% discount on museums, which was a great help. The room was always kept very clean and we were very warm and comfortable there. Cannot fault our stay here, it was perfect.

Great staff and nice hotel. Close to train station and walking distance to many attractions. Parking was a little difficult to find (within the train station underground structure) but was convenient. Would happily stay again

Breakfast is good but it’s the same everyday If they change it every 2 days that would be a great option The place is a good access to train station just in front of the hotel u can save taxi fare and very convenient I’m satisfied with my stay and would recommend this hotel

I would have given 5 stars and rated it excellent except our room was super warm and we could not adjust temperature ( it was winter time). Secondly and more importantly, our room was right on the square and the trams rail lines ran right out our window. It was difficult to get a good nights sleep. However, the staff was kind, super helpful and accommodated us with our luggage when we arrived early. The room was very nice with good space and amenities. Just rough being on the noisy train station square.

You can’t beat the location; it’s super close to the train station, the river, and the Christmas markets. The staff weren’t super friendly on arrival. We sat outside on the patio on arrival (waiting less than 15 min for our check in time) and staff told us we couldn’t sit there (all the tables were literally empty). The room was nice and spacious, but the restroom was sooo moldy (you could smell it). We stayed for one night and that was enough.

Location was great! It was close to everything we needed and wanted to see. The staff were welcoming when we arrived, helpful storing our luggage and calling a taxi when we were ready to leave. The food was good and the breakfast buffet was excellent.

The room was perfect for our needs. The staff understood our travel plans and worked with us to accommodate them. Very professional and top drawer all the way. I would recommend this as a great option for any travelers in Basel.

Very clean, staff very good. Zero train noise.

Good service at the front desk. Room was quiet and comfortable although very warm. Was charged for something additionally on my credit card when we paid the city rate in cash and didn’t use any other services in the hotel. Area directly around the hotel was a bit scary with really over confident begging.

Very good overall and convenient location

Very good room with comfortable bed.

Super conveniently located. Great service.

The young man who checked us in was very professional, helpful, kind, and accommodating. The location of this hotel was also very convenient, a minute away from the trams. Would highly recommend staying here.

You cannot beat a better location in Basel. Its right next to the train station that takes you around the city and out of the city if you wish. The location has stores that will address any need you have. The breakfast they provide is excellent providing something for everyone. The gym facility is poor with no air circulation and very warm. The entrance smells of cigarette smoke which is off putting. We don’t know if it was our room but the A/C while cooling left everything musty and damp. The hotel provides a Basel pass that gets you free use of public transit in the city and discounts for your sightseeing. Lastly, the staff was great. Friendly and helpful.

Super convenience location. Right in front of the Basel main train station. Even have a direct bus to EuroAioort Basel if needed. Supermanrt available just beside the hotel and many restaurants . Service and condition of hotel was great too

Excellent staff, great room, great location.

Excellent staff and a great hotel, superb location.

Very good room facilities