Overall Ratings & Reviews La Quinta Inn & Suites by Wyndham Auburn

friendly staff

Was a pretty decent stay but wasn’t worth 600 for 2 nights.

Lacked cleanliness

Nice and clean place to stay. Spacious room

I thought I had one complaint and that was that the window curtains would not close and there was alight shining into our room from the parking lot. When I asked my wife to try and close them she noticed the windoe had rool down blinds that completely darkened our room. Making this a great hotel, very clean and close to freeway access in a good location. Breakfast was good as well although you need to be early for bacon, they switched to sausage when bacon runs low.

The staff was very helpful during late check-in and finding a jacket that I left behind, keeping it for me to pick up later. The free breakfast was quite good, better than competitors offered.

Overall the hotel is very dated and showing signs of wear. It is in an area that is noisy 24/7. We had two rooms and a suite. The suite was visibly not clean and did not smell clean. Items were missing from the room (remote, lamp, etc.) and desk staff said that is just how the room is. We traded the suite for a standard room and it was ok. The other two standard rooms were ok. I did not feel this was a three star hotel. Staff were mostly very nice. I would not stay here again.

Nice pool and hot tub. Friendly staff. The parking was a little tight for my truck, but worked out.

Booked this hotel at the last min at 10 o’clock at night on the day of arrival due to an emergency. Upon arrival while waiting to check in at the front desk, a man who wasn’t a guest was yelling, using profanity, the manager with the tattoos started to yell at one of the customers, the two started to exchange words . One of the woman started to check me in, and half way decides to walk away without any explanation and tells the senior citizen man that just started his shift to take over. The poor man felt lost, went back and asked the ghetto manager to help, she said “ I gotta go on my break, and said she, meant me is all done and leaves on her break. While I’m still standing there the man helps another customer, the First Lady is about to go on her break and I asked can I just have my keys to the room, she then paused and gave me the key. That took a good 45 min all this is happened after me driving for 15 hrs to get here. The next morning I realized I made a mistake while booking the night before and booked an extra day, I asked the managers to please refund/cancel the last day and they refused. This place has zero customer service!

Terrible customer service

Big rooms, nice beds. A little too far from restaurants and shopping if you are staying more than a night.

Stayed the night for a concert. The hotel staff were polite and friendly. The room was clean and not noisy.

Great stay! Nice room, good breakfast and great staff

Good prices

I was given a room facing the freeway and it was noisy even with the windows closed. I asked the front desk if I could move to the other side of the building. They didn’t have availability that day, but were happy to move me the next day. The noise level was much better once I moved. The building was older, but very clean, and all the staff members were very courteous, helpful and friendly. Breakfast was included and also good. I would recommend this hotel and location if you have a rental car to get around.

Check-in was quick and easy, super friendly front desk associate. The room and bathroom are spacious and the beds are comfortable. Free breakfast was a plus. Would definitely come back with my family

A pleasant experience on all levels.

no

I've stayed at this location before and have no complaints about the hotel.

I wish we would have had housekeeping after the first night. Great breakfast though.