Overall Ratings & Reviews Hotel La Riviera de Atitlan

did not have music on the pool area , room service did not clean the room not a single time wile stay, front service never answer a phone to get location if you young no suggest to stay there

Very good service

Difficult to get around.

People are nice , the hotel is clean, it’s a little pricey the food is not included

We ate in restaurant 3 times. service was slow. Had to ask for milk for coffee 3 times. They didnt check on us throughout our meals. Front desk people were excellent. There was confusion about the towel cards.

The view was breathtaking, and the staff was very cooperative in getting us the best room available (after booking on short notice). Some of the facilities are under renovation, but I really liked the extras (free water craft, table tennis, and board games) for all. I want to go back.

There’s no A/C in the building and the Rooms are too small for the price

Good experience

Employees were pretty short and rude. Only the lady who helped us check out seemed happy. They gave us a semi dirty floor towel which we didn’t think was a big deal but then they wanted to charge us when we checked out. I don’t want to spend my money in a place that is making me feel like an inconvenience.

el personal de recepción son muy estrictos en la toma de decisiones, no tiene nada de cortesia, muy buena atención en el restaurante, hubo mucha bulla el sábado por noche, no dejaron dormir

.

All good

Run down hotel charging mid range level prices for a motel experience. Staff is not well trained and the facilities are in desperate need for renovations. Would not give a local invoice to avoid paying taxes.

I didn’t have access to WIFI at all during my staying☹️

when I checked in, expedia didn't send my change of reservation, so I was waiting one hour

It was a beautiful place

Amazing. Highly recommend this hotel.

The hotel is nice but it was too full, so lines everywhere and service suffered a little because of that. Otherwise everything was very good.

Súper recomendable!! Muy limpio y con buenos protocolos de higiene.

Bad personal service, excellent view and good food