Overall Ratings & Reviews Zirahuen Forest And Resort

Very clean and comfortable. Love the view.

Being out by the forest was wonderful near the lake.

All was very nice

Its a super beautiful place and the staff They do their best with the tools provided by the administration of the place. Unfortunately who apparently do a terrible job together with pages like Expedia and just throw the problem at each other without solving anything. I had reserved a beautiful cabin to attend an event in the place, on the page it appeared available but after paying the reservation they told me that they did not have anything available because there would be an event (which I attended -.-') they did not want me They returned my money and in exchange they sent me to a room in their hotel 5 miles or more away, can you believe it? It's a shame that the place is beautiful and they ruin it so easily without giving explanations or at least an apology.

It took over an hour to finally get there. No signs, no maps and to my surprise the cabin had only ONE actual bedroom and 4 individual-tiny beds. Lots of leaking water when taking a shower.

It is a beuriful place , a must repeat!!

I was disappointed in our overall experience was not a pleasant one. The location is very hard to find not to mention the speed bumps are horrible. The cabin itself gets very cold due to the lack of insulation. Even after running the chimney for hours. There is no pool, or any type of food near by because the in-house restaurant closes at 5:00. To me, this place needs a lot of work before it’s ready to service. On the positive side, the lake is absolutely beautiful.

when i made this reservation it stated, that adventure park activities are on site, this is totallly purposful misadvertisement. As this resort has two locations. I called the night before to verify and once again was told yes the activities are on site. When we got there we found out that 1) the activities are on the other side of the lake, at the other facility 2) the boat to take you there is 200 per person and you must wait until there is a load of 12 passenger. 3) you can drive there but it's a rough road and it only takes about 10 min drive. 4) the cabin was sooooo cold with a temp of only 41 a few pieces of firewood. 5) the flame on the stove was so low it was taking 15 min to warm up water.

It’s very secluded near the lake but also very safe there are staff members there 24/7 for any of your needs beautiful place !

Overall, I really enjoyed my experience. It beautiful and peaceful. The atmosphere was very relaxing. Also, the activities available were really fun. I would come definitely come again.

Maravillosas vacaciones en un lugar extraordinario...felices de la estancia...

Esta muy bonito el lugar y muy tranquilo

Solo no me gustó que cierran a las 10 pm y no nos avisaron

Bastante acogedora para un viaje familiar o con amigos

La cabaña donde nos quedamos fue excelente en tamaño y comodidad para ir en pareja. Pueden mejorar algunas temas de mantenimiento en los baños y cocina.

El lugar es bonito. Pero las cabañas son MUY chicas. Esta todo MUY apretado. Mi familia no estuvo cómoda por el espacio. Nos quedamos en una cabaña de la sección alpina.

Location!!

EL LUGAR ES MARAVILLOSO PERO LA CABAÑA TIENE ALGUNAS DEFICIENCIAS PERO PRINCIPALMENTE SON DE MANTENIMIENTO Y DE FUMIGACION MUCHAS CUCARACHAS EXISTE UN PROBLEMA DEL SERVICIO DEL LAGO NO HAY CONEXION CON EL HOTEL

Hermosas cabañas.

Te dicen que el hotel es pet friendly pero en el restaurante te piden que dejes amarrada a tu mascota afuera! Deberían de tener un área en el restaurante especial para mascotas. Además, los mismos empleados te informan mal sobre los servicios que ofrecen. Yo necesitaba internet para trabajar y me dijeron que podía trabajar en el restaurante y en el restaurante me dijeron que no! El internet que te dan es únicamente para un dispositivo a la vez, aunque te quedes en un cuarto con 4 personas. Dicen que el horario del restaurante es hasta las 6 pm y a las 5 dejan de querer servirte. Pedimos hielo en la recepción y nos dijeron primero que a partir de las 5pm (que es cuando ya todos los empleados se van del hotel) y después que no se podía que nos llevaran hielo. Encontrar a una persona en la recepción es un problema.. Llegué a hacer check-in y la persona que nos recibió SUPER grosera.. le dije que iba a hacer check-in y me contestó de mala manera que cuál era mi número de habitación...CUANDO NO TENÍA PORQUE IBA A HACER CHECK-IN APENAS! Sinceramente yo JAMAS volvería a este lugar, ni siquiera puedes hacer actividades para ver el atardecer NI NADA. Por ese precio o un poquito más puedes quedarte en un Airbnb mucho mejor.