Reception was so helpful and kind when explaining they were a bit behind in cleaning the rooms. We checked in a little later than we would have liked but the room was so nice and the staff was so friendly and welcoming I didn’t really mind.

Overall, it was good. The only odd thing was that there wasn’t daily housekeeping.

First room wasnt cleaned, but staff apologized sincerely and provided another room and a sweet gift bag. This room was well-cleaned and in good order. Downtown Hamilton has seen better days. Our room was overlooking the Tim Hortons parking lot, which featured such characters as the Running Man, the Wig Assassin, the Car Dodging Street Dancer. All good people I'm sure, but maybe not who you're imagining. It was a nice stay, to be honest. I would book here again.

Booked a room with a jetted tub, which was an amazing experience - it felt like we had our own personal hot tub! We will definitely be returning, it was lovely.

Bed and sofa bed were not comfortable, the sofa bed was very thin that I can feel the coils I couldn’t sleep well

Staff were great. Breakfast was delicious, the serving area was nice and very clean . The terrace was beautiful.

Great place to stay for a few days when needed

The staff are awesome they are so warm and friendly and extremely helpful. The breakfast buffet is also excellent. Coffee is also very good and always fresh.

The staff at this hotel is amazing. They recognized us from our last stay which was really nice. The breakfast is incredible with the fresh fruits and all the other choices on the breakfast bar. The coffee is also very good. The room was also very clean.

Strong smell in 3rd floor

From signing in till checking out pure excellent. The only problem i had was surrounding area but poor. Homeless people everywhere lack of good restaurants. Don't get me wrong everything about this place is 5 stars but outside not so good.

Staff were amazing! Helpful, courteous and friendly! Complimentary buffet was awesome! Full breakfast Only reason for not giving a 5 star was the room was missing sheets for the pull-out, 1 roll of t.p. (not a full roll!) And the parking lot doesn't have enough spaces for the amount of rooms

Really liked the kitchen! Helped me save money on dining out.

Le personnel est exceptionnel, excellent service, à l'écoute, le déjeuner était parfait (gaufre, oeufs, fromage cottage ,fruits, muffins, céréales, gruau, café, saucisses déjeuner ...) et un souper léger inclus. J' ai profité de la piscine avec ma fille et suis aller m'entraîner dans le gym(très propre en passant). Seul point négatif le sofa-lit n' était pas du tout confortable et il n'y avait pas de table et chaises pour pouvoir manger. Nous avions la suite avec frigo et poêle pour cuisiner. À part ça, nous avons passé un excellent séjour!! Merci, ma fille a passé un superbe séjour pour son premier show (Melanie Martinez). Si nous revenons dans le coin c' est certain que nous y retournerons mais avec deux lits cette fois😉

The hotel and room were very clean. We stayed here to be close to the concert venue and the hotel staff had personalized the lobby for the fans. It was a nice little touch and my daughter's loved it!

Bon déjeuner, chambre propre et spacieuse.

Excellent service and spotlessly clean facilities.

We were only at the Staybridge Suites for one evening but it was the cherry on top of our whole vacation. The rooms are large and fully equipped with a kitchen, large desk and living space. The kitchen has everything you need for making quick meals including a full size fridge with freezer. Check in was smooth and easy and the staff were always very friendly in every interaction. They were even able to accommodate our request for a late checkout with no additional charge. The breakfast buffet included a variety of standard breakfast items and we found more than enough seating in the large dining area. The location is also a plus, right downtown and very close to Hess Village. We had a great stay and will definitely be staying at the Staybridge Suites again!

Was a great stay, room was beautiful, the complementary breckfast spread was huge, lots options. Will go back!

Such a great place to stay! The staff is so nice and welcoming! Easy walk to the collisium!