Disappointed and I travel a lot!!! Carpark small so ended up parking away from hotel as in a residential area. Room 26 at the top so more like an attic room. No dressing table chair in front of dressing table so awkward for my partner to do hair and makeup. Went to make a drink in the morning and only 1 cup??? Breakfast is highly rated on reviews but we found toast anemic as hardly done. I didn't want a full breakfast so asked for bacon and egg sandwich... I had one rather of bacon🤔Staff very friendly but not worth money even with my discount.

Perfect location from everything. 5 mins journey in a cab to everywhere. Perfect for the chester races! Will be coming again

The parking was small and we didn't manage to get a space, but that was the only slight inconvenience. Perfectly clean, comfortable bed, thick carpets in the hallway and amazingly confortable sofas. Garden with nice closed spaces for small companies of friends. Fantastic breakfast with really nice and helpful staff. The town of Chester is charming and full of restaurants, atmosphere and English history. The hotel is within walking distance, if you are a walking person, otherwise there are lots of well placed car parks. I do recommend the place.

Location and staff - fantastic! Property also has a free car park. The room was clean but very dated. Mattress was not comfortable and was quite noisy. The doors and the floor boards of the corridors are also quite noisy.

Great value for money, town is walkable but it is a bit out of the center. The noise from outside comes straight in , fortunately it is a quiet area. Over all a decent price lace to stay

Enjoyed the stay close to town good prise

Just had 3 days away to Chester and stayed here. The receptionist Anna was very welcoming helping and informative. The hotel is cosy and slightly old school but charming. Our bedroom was clean and the bed comfortable with extra pillows in the wardrobe. Tea and coffee were provided which was welcome after our long journey. Onsite parking was a bonus and the hotel is about a 15min walk to the town centre. Breakfast and evening meal is available to order if preferred but we only ate breakfast on our last day before setting off for the journey home and it was very nice. All in all I'd recommended the Brookside hotel for your visit to Chester. Staff were very friendly and couldn't do enough to ensure guests were comfortable. Thank you Anna & Angela for a pleasant stay.

Staff very friendly and breakfast was freshly cooked.

Only a 1 night stay but I was not disappointed. Room clean & tidy, bed very comfortable. Staff excellent. No problem with parking. 👍

Needs some attention but is what it is

Everything was fine & very close to Chester Racecourse

Basic but clean hotel, nice staff & an easy 15min walk into town. Good 3 star hotel for one night. Not comfortable enough for more I didn’t think. One hard pillow, small towels, unpredictable shower temperature, broken TV remote . Coffee & Tea in room, easy parking & quiet.

Dubious stains on the headboard. Stayed in a basement room.

The property is an old building in desperate for modernising and freshening up. The carpets are extremely aged and dirty, the shower was basically trickling, not running of cold water and therefore ended up having to have a dry wash from the toilet sink

On arrival they tried to charge me the full amount when I had already paid half as a deposit. Not a great start. Room was very small and a little tired but clean. Bathroom very clean. Bed was comfy but pillows were thin and very firm. Not a great night’s sleep thanks to whining of an extractor fan somewhere in the hotel that went on all night and very thin curtains which meant an early wake up. Great location though.

Lovely stay throughout. Staff were incredibly helpful and went out of their way to help. Breakfast delicious. Bed comfortable.

Breakfast was ok, staff really good friendly and helpful but the property leaves a lot to be desired. Very dated and in real need of modernisation. We booked a room with a 4 poster bed then on arrival were told we had a free upgrade to a 4 poster room.... Strange seeing as that's what we requested anyway. Room was at best ok. The bed was pretty wobbly. Ceiling in the room was a false ceiling of tiles like you would find in an office and there have clearly been several leaks coming through from the floor above judging by the stains on show. Flooring was not the greatest in the bathroom area, a broken floorboard under the lino not been fixed causes you to almost fall over when you are not expecting the floor to give way on you. Electric shower and the water pressure was quite weak. We won't be returning.

The room was excellent, lovely and clean. The staff were very friendly and were happy to help. Breakfast was lovely. There isn't a huge amount of parking so this could be a problem if the hotel is busy.

Fantastic staff, really makes the place.

Loved our stay at Brookside. We know where we'll be next trip to Chester!! Lovely family run hotel. Owner and staff go above and beyond to ensure a lovely experience for guests. Rooms comfy and cosy. Easy walking distance to city centre.