Great Breakfast, lovely room, very close to the town square

No, no, no and one more time NO. Place looks amazing, yet the service requires much improvement. I wanted to have some sleep, yet guests of the room opposite to mine had a party in their room and hallway. I called reception to come and calm them down, yet I was ignored. Instead of having nice 8 hrs sleep I had 4 hrs and I missed my breakfast. Morning receptionist was very apologetic yet absolutely useless.

Beautiful hotel, goods rooms and very polite staff, its card only..... cash is king..

A beautiful hotel right next to the old square which is lined with excellent bars and restaurants. A great spot, could not have asked for more.

The building is fantastic and worth a visit just for that. The service on site was good. However the service with the room and after stay was very poor. The Deluxe room (with balcony) was booked. The room received was downgraded multiple levels. Raised issue at the front desk, lady on reception confirmed my room query was valid and I was in the wrong room... Room 115! The room had a lot of dead spiders on the lip of the bathroom and dust. Window was locked and not a balcony. When I contacted Hotels.com for a refund in room rate difference, hotel Merici denies the room was not incorrectly assigned. Having had the conversation with the hotel and for this reason alone, I wouldn’t stay here again. Overall a poor experience, from a place that has the possibility to be good.

Very good! Old monastery

Very nice large room,though was the basic one. So why pay more?

We went for a couples time away. We enjoyed our stay very much. Only issue we had is that we had to pay for our service animal. This is very unthoughtful when someone has a disability. Most places don’t charge.

Quite difficult to find when not known to area. Also tried to charge me extra 50euros when not stated on original booking.

Lovely hotel in beautiful surroundings.

Nice location but otherwise our expectations were not met. We made a reservation 5 months ago and were responsible for two other reservations but got a room that had a view of a wall and a bunch of parked bikes, not the park view we were promised. Our request for a nicer room was denied by the front desk. Other things wrong: the hotel provided only a shower gel that was supposed to function as body wash, shampoo and conditioner. Although that may be typical at some hotels, I expect more from a luxury brand like Black Label. Worse, the shower had no shelf for our own soap, shampoo and conditioner, so they had to go on the floor, somewhat risky for us elderly. The toilet stall was poorly positioned at the foot of the bed rather than in the washroom. We were in room 501, maybe other rooms are better? The hotel has an option for a 7 Euro refund if you sign up to forego towel replacement which we did not elect. Nonetheless, our towels were not replaced and when I stepped out of the shower I discovered my towel was still quite damp from the prior day. When I subsequently asked about the refund at the desk, I learned that the "refund" was in the form of a bar/restaurant voucher, which at that point was useless to us since we were checking out. Speaking of the restaurant, we had planned to eat dinner there the first night of our stay, but after discovering that the menu was quite limited, we went to the nearby square where there were many options.

Everything was fine, wonderful breakfast, stylish and renovated rooms, nice park and the old city center around the hotel. Entrance to private underground parking is a bit tricky - please make sure you understand how to get in

Property was excellent in terms of quality, cleanliness and staff. Overpriced for breakfast! Parking is available for a price but challenging.

Great modern hotel in a great location close to the Markt. Rooms are well appointed and new.

Great property and well kept up! Rooms are bigger than European standard. Staff were helpful and rooms where clean! The design of the rooms and hallway were pretty interesting and unique.

The hotel is beautiful

A beautiful redo of a wonderful historic property

Still in morning I had my reservation, waiting for my confirmation, never received confirmation, when I call in evening , they over sold my room… at the end no place to stay

liked the vibe

Wonderful place. You do ‘t expect the building, the breakfast facility and the rooms to be as good, when you stand in front of the main entrance. Exceptional value.