The Team , from senior management plus all at the front desk ,during my stay, were great. They showed compassion and gave their time and energy to help the customer. This was not just when I arrived but during my 3 day stay. Great Team again many thanks to all and see you soon.

Amazing breakfast

Traveled with family (teenagers). The hotel was comfortable and staff were very responsive and friendly, (specially Yohans). Breakfast was good but not comparable to other high end resorts we have visited. Hotel location was central but not as walkable as other parts of the city (Bellavista etc). Rooms were comfortable but your expectations will decide the level of luxury. Otherwise a pleasant stay. Staff were the highlight.

Coffee and tea in the lobby would have been fantastic! We loved the water!

Wonderful breakfast, friendly staff all over, very clean rooms.

Clean room and spacious, great location, friendly service

Clean room, spacious, great location, amenities

Unfortunately, my stay at Pullman Santiago was a letdown. Started with a faulty key that took 3 attempts to work, followed by multiple requests for shampoo that went unanswered. The shower had a weird smell, and the iron situation was a joke - only usable in the bathroom with no space to actually iron clothes. Add to that the noisy AC and subpar food options, including room service, and it's clear the hotel needs a serious refresh. Not a place I'd recommend or return to.

Was a vg room, lot of space, excellent view, very polite helpful staff

Clean rooms.Good hotel staff

Loved it! Great hotel with fabulous staff

Clean and quiet

The swimming pool was a disappointment to me. It is located at ground level next to the entrance. It opens into the bar area. Maybe ideal for pool parties and such like but not for a business traveller like me. Having said that I saw no-one using it when I was there. Gym was ok on level 2 - not same level as pool and not connected. But the hotel itself is modern, clean and very good

Front desk people were very friendly and very accommodating. The many people who worked the breakfast room worked so hard yet were very friendly. The room cleaners were very nice and friendly. Hotel room was kept spotless as was the lobby and dinning rooms. The breakfast crew was excellent, Maria Jose, Juliana, Javiera, Anna and Willie. Esmeralda our room cleaner was really nice and friendly. We will be back very soon in the future.

Really nice hotel, great location

Nice hotel, room is very comfortable!

Great location and wonderful and accommodating staff.

Excellent staff. Great breakfast. Conveniently located in a safe neighborhood.

Staff was wonderful and made us very comfy and helped us.

Excelente opción