Overall, I had a very comfortable stay at the Holiday Inn Express Manila Newport City. The rooms were well-maintained and provided a relaxing environment, which was exactly what I needed during my trip. However, given its close proximity to the airport, I feel the guest experience would be significantly enhanced if the hotel offered a complimentary airport transfer service. Having to organise my own transport for such a short distance felt like a missed opportunity for added convenience.
One aspect of the stay that I found slightly wearing was the security protocol. While I fully appreciate that the rigorous security checks at the entrance are implemented for the safety and well-being of all guests, I did find the process rather troublesome to navigate every time I returned to the building. It is a reassuring measure in principle, but in practice, it adds a layer of friction to an otherwise seamless and pleasant experience.