The unit its dated!!

Dirty apartment, no A/C, just one portable AC weak for one room Elevator is not working Smell smoke Show on line it is hotel but it is apartment too far away from hotel .

We booked the la Castellana hotel. We came to check into the room and found out that not only our room is a 5 min drive away from the hotel but also that the hotel is an apartment hotel a fact which wasn't written. In addition to the drive we had to do to another street we had to go 4 floors by foot because the elevator is broken and we have 3 luggage. The apartment itself doesn't have an A/C(only in one room). Terrible beds. Broken parts in the rooms. The main desk closes at 22.

We needed to wait for a long time for someone to open the main door both at the time of arrival and during check out. The page of the hotel advertise free parking but it wasn't. The "free" parking was on the street and only during the night. When we asked for a longer parking place the hotel charged us 10€. The staff was very nice and polite despite those problems!

There is no unique about this apartment room. Shower area is tiny, thing inside the room are old. Power trip if you turn on your AC and washer. Between this apartment and the hotel reception is more than 5 minutes walk. To the train station at least 15mins

We enjoyed our stay in this apartment with comfy bed and lovely bathroom. Kitchen sparsely equipped but hotel happy to help with anything needed. The apartment was up near to the old city and has a bakery next door, however it is up quite a climb - not a problem for us but would have been if we'd been less able, had a wheelchair etc etc. The hotel staff were lovely and happy to help out when we wanted extra pillows

Amazing helpful staff and good location. Breakfast was amazing for continental and staff could do not do enough for guests. This hotel should be nothing short of 4 star. Rooms were clean, staff were knowledgeable about local area and any questions we had and went out their way to make sure we had everything we needed for the perfect stay. Would definately recommend this hotel to anyone staying in Bergamo, it was perfect.

There are several properties, location is good. You can get everywhere either by foot or by bus .

Castellana hotel/apartments are so charming. Centrally located. Close to everything. A lovely experience in Bergamo. Kitchen and laundry were en suite! We felt very lucky to have found such a lovely place to stay!

Lovely stay at a beautiful hotel...everyone was very helpful, especially Federico, and the breakfast buffet was superb!

This was our third time staying here and have always enjoyed it, nice staff, very comfortable room and con isn’t location make it our favorite

I have mixed feelings about La Castellana but lean more towards not returning there again. The room we were given was very small with practically no natural lighting so it had a claustrophobic feeling. So the room was dominated by a large bed and it had awful lumpy pillows that I coyld not get myself comfortable with throughout the night as I tried to sleep! No room to open luggage or even walk around in the room other than escape to a normal size bathroom! No chairs or any furniture other than tiny end tables. Just not what we had experienced in other hotels in the rest of our travels in Italy. The owner is a very lovely woman however. Also the room was very clean. We were happy we only had one night to stay in that room and were glad to leave. Sorry but this was our experience.

We loved it.. a bit confusing for checking in.. but other than that we loved it.

This hotel was fabulous! The staff went out of their way to make us feel welcome and comfortable. The room was very clean. We would definately go back.

We only stayed for one night but the service was exceptionel and the staff was super friendly and helpful. The breakfast was great. Only negative was that it was a bit hard to get parking, but we arrived very late. If you arrive earlier I think it would be ok.

The hotel was absolutely beautiful, however, the owner, her daughter and the entire staff were amazing!!!

When we realized we had lost our credit card we tried calling the contact phone numbers but could not get through....Irene, the leader of this lovely, family run hotel, solved the problem and in a short time we could relax and continue without worrying.

Excellent location within walking distance of old and newer city sights. Staff very knowledegable about the city and eager to advise. A personal down-side is that our room had very high up windows so was a little claustrophobic for us. However, we would recommend this hotel.

The negatives first: there is no parking close to the hotel (though baggage unloading at the hotel is permitted); the room rate does not correspond with the Expedia rate. But the positives far outweigh the negatives. The rooms are beautifully decorated but comfortable, the beds are great for clients with bad backs, the staff is friendly and efficient, the breakfast is a wonderful melange of basics and exotic, the hotel is very convenient for both the old town on the rock and the new town shopping. All in all a memorable stay and we will DEFINITELY go back.

Irene and all staff very welcoming and friendly. Knowledgeable about the area and local restaurants.